Information Tech Specialist I

NKC Health; North Kansas City (MO); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

NKC Health in North Kansas City, MO seeks an IT Specialist to serve as the single point of contact for incidents and service requests, troubleshooting hardware and software and guiding end users through solutions in a hospital setting.

You will work with the IT team to identify root causes, participate in deploying new technologies, and document steps taken to close tickets. A+ and hospital IT experience are preferred; travel to off-campus sites may be required.

Qualifications

• At least 1 year experience supporting workstation/printer/endpoint hardware.
• Hospital environment experience preferred.
• Hands-on and telephone troubleshooting experience required.
• Incident Management experience preferred.
• Ability to document incidents through to resolution.

Responsabilités

• Serve as the single point of contact for incidents and service requests.
• Troubleshoot software and hardware issues quickly and accurately.
• Collaborate with technical teams to identify root cause and resolution.
• Train end users on IT equipment and software and follow up.
• Assist in deploying new technologies at NKC Health.

Connaissances

Problem solving

Communication

Interpersonal skills

Windows OS

Microsoft Office

Formation

Associates in Computer Information Systems

Bachelor's in Computer Information Systems

Outils

Windows OS

Microsoft Office

Description du poste

SUMMARY: Under the direction of the Infrastructure and Technology Service Desk Supervisor, the IT Specialist effectively provides Single Point of Contact service for Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives. The IT Specialist must quickly and accurately troubleshoot issues related to software and hardware. The IT Specialist will work closely with other technical personnel to determine the root cause of issues and resolution analysis. The IT Specialist will be an instrumental component when deploying new technologies, or existing, to train and follow up with end users on the use of IT related equipment and software.

EXPERIENCE: Minimum one year experience supporting Workstation/Printer/Other endpoint hardware, preferably in a hospital environment or ability to demonstrate proficiency during interview. Hands on and over the telephone troubleshooting experience required. Incident Management experience preferred, Managing incidents throughout their lifecycle from incident recognition to incident resolution and then subsequent documentation.

SPECIAL SKILLS: Logical and creative thinking abilities, problem solving, communication, and interpersonal skills. Intermediate skill level with Microsoft Operating Systems and Microsoft Office applications.

OTHER: Must have reliable transportation to support off campus customers and other remote sites.

LICENSE/CERT: Required: 10982-E Certification (required within 1 year of hire), 10997-D Certification (required within 1 year of hire), CompTIA A+ (within 6 months of hire)

EDUCATION: Preferred: Associates - Computer Information Systems, Bachelors - Computer Information Systems