Information Tech Specialist I

NKC Health; Kansas City, Northern (MO, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

NKC Health is seeking an IT Specialist who will serve as the single point of contact for incidents and service requests, supporting hospital endpoints and office equipment. Under the Infrastructure and Technology Service Desk Supervisor, you will troubleshoot software and hardware, document resolutions, and assist in deploying new technologies.

You will train end users, collaborate with technical peers to determine root causes, and ensure incident lifecycles are efficiently managed from

Qualifications

• Minimum one year experience supporting Workstation/Printer/Other endpoint hardware, preferably in a hospital environment or ability to demonstrate proficiency during interview.
• Hands on and over the telephone troubleshooting experience required.
• Incident Management experience preferred, managing incidents throughout their lifecycle from incident recognition to incident resolution and then subsequent documentation.

Responsibilities

• Serve as the single point of contact for Incidents or Service Requests and manage them through lifecycle.
• Troubleshoot software and hardware issues; document resolutions.
• Assist in deploying new technologies and train end users on IT equipment and software.
• Collaborate with technical peers to determine root causes and resolution analysis.

Skills

Logical thinking

Creative thinking

Problem solving

Communication

Interpersonal skills

Microsoft OS

Microsoft Office

Education

Associate degree in CIS

Bachelor's degree in CIS

Job description

Summary

Under the direction of the Infrastructure and Technology Service Desk Supervisor, the IT Specialist effectively provides Single Point of Contact service for Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives. The IT Specialist must quickly and accurately troubleshoot issues related to software and hardware. The IT Specialist will work closely with other technical personnel to determine the root cause of issues and resolution analysis. The IT Specialist will be an instrumental component when deploying new technologies, or existing, to train and follow up with end users on the use of IT related equipment and software.

Experience

Minimum one year experience supporting Workstation/Printer/Other endpoint hardware, preferably in a hospital environment or ability to demonstrate proficiency during interview. Hands on and over the telephone troubleshooting experience required. Incident Management experience preferred, managing incidents throughout their lifecycle from incident recognition to incident resolution and then subsequent documentation.

Special Skills

Logical and creative thinking abilities, problem solving, communication, and interpersonal skills. Intermediate skill level with Microsoft Operating Systems and Microsoft Office applications.

Other

Must have reliable transportation to support off campus customers and other remote sites.

License/Cert

Required: 10982-E Certification (required within 1 year of hire), 10997-D Certification (required within 1 year of hire), CompTIA A+ (within 6 months of hire)

Education

Preferred: Associates - Computer Information Systems, Bachelors - Computer Information Systems