Information Systems Support Specialist

DGS Office of External Affairs; Smyrna (DE); On-site; USD 42,000 - 60,000; Full time

Job summary

The Information Systems Support Specialist role in Smyrna, Delaware, partners with Delaware's Division of Public Health to identify solutions, resolve system challenges, and drive system enhancements that support public health initiatives.

The position translates program needs into data-driven solutions through workflow analysis, system functionality improvements, and data sharing capabilities, including assisting with user training and documentation.

Qualifications

• Six months experience in information systems analysis and design.
• Six months experience in conducting information systems needs and requirements analysis.
• Six months experience in technical report writing.
• Legal authorization to work in the United States.

Responsibilities

• Assisting with system design, testing, user training, and documentation.
• Coordinating with program managers, application support staff, and external stakeholders.

Skills

Information systems analysis

Needs analysis

Technical report writing

Job description

The Information Systems Support Specialist partners with agency staff and program leaders at Delaware's Division of Public Health to identify solutions, resolve system challenges, and drive system enhancements that support public health initiatives. The role involves translating program and business needs into data-driven solutions through workflow analysis, system functionality improvements, and data sharing capabilities. Responsibilities include assisting with system design, testing, user training, and documentation while coordinating with program managers, application support staff, and external stakeholders.

Key qualifications:

• Six months experience in information systems analysis and design
• Six months experience in conducting information systems needs and requirements analysis
• Six months experience in technical report writing
• Legal authorization to work in the United States