Application Support Delivery Manager

DelDOT; New Castle, Northern (DE, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Department of Health and Social Services (DHSS) in Delaware seeks a Manager of Application Support to coordinate IT service delivery across platforms and vendors, ensuring alignment with business requirements and security standards.

The role serves as a bridge between business and technical teams, monitors vendor performance, and supports SDLC, audits, risk management, and continuity activities. State employment offers comprehensive benefits.

Qualifications

• Three years experience in information systems analysis and design.
• Three years experience in database management systems which includes database design, testing, and implementation.
• Six months experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.

Responsibilities

• Ensures the unit's short and long term goals and objectives are met by establishing schedules and prioritizing work.
• Monitors vendor performance and coordinates upgrades and enhancements.
• Supports SDLC, audits, risk management, security, compliance, reliability, and continuity activities.
• Coordinates IT procurement and contract management, including RFPs, evaluations, reviews, renewals, and amendments.

Skills

Info systems analysis

Database management

IT project management

Staff supervision

Contract administration

Job description

Department of Health and Social Services (DHSS) in Delaware seeks a Manager of Application Support to coordinate IT service delivery across platforms and vendors, ensuring alignment with business requirements and security standards.

The role serves as a bridge between business and technical teams, monitors vendor performance, and supports SDLC, audits, risk management, and continuity activities. State employment offers comprehensive benefits.