Manager of Application Support

DGS Office of External Affairs; Clearview Manor, Town of New Castle (DE, NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Delaware Department of Health and Social Services is seeking a Manager of Application Support to coordinate IT service delivery across platforms, vendors, and technical teams. The role ensures services meet business, operational, security, and compliance requirements and acts as a bridge between business and technical teams.

The position requires managing budgets, schedules, and staff performance, while supporting IT procurement and contract management and driving process improvements to enhance

Qualifications

• Three years experience in information systems analysis and design.
• Three years experience in database management systems including design, testing, and implementation.
• Six months experience in IT project management including planning, scheduling, and coordinating.
• Six months experience in staff supervision including planning, assigning, and evaluating work.
• Knowledge of contract administration including negotiation of contracts and bid specifications.

Responsibilities

• Coordinate IT service delivery across platforms, vendors, and technical teams to meet business and security requirements.
• Serve as liaison between business and technical teams and manage vendor performance.
• Support IT procurement and contract management processes and identify efficiency opportunities.
• Establish schedules, manage budgets, and oversee staff performance on IT initiatives.
• Ensure IT projects follow approved methodologies and deliver quality results.

Skills

IS analysis & design

DBMS design & implementation

IT project management

Staff supervision

Contract administration

Job description

The Manager of Application Support coordinates IT service delivery across platforms, vendors, and technical teams at the Delaware Department of Health and Social Services, ensuring services meet business, operational, security, and compliance requirements. The role serves as a liaison between business and technical teams, manages vendor performance, supports IT procurement and contract management, and identifies opportunities to improve service quality and efficiency. This position requires establishing schedules, managing budgets, overseeing staff performance, and ensuring IT projects follow approved methodologies and deliver quality results.

Key qualifications

• Three years experience in information systems analysis and design
• Three years experience in database management systems including design, testing, and implementation
• Six months experience in IT project management including planning, scheduling, and coordinating
• Six months experience in staff supervision including planning, assigning, and evaluating work
• Knowledge of contract administration including negotiation of contracts and bid specifications