Information Systems Support Specialist

DGS Office of External Affairs; Clearview Manor (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

Delaware Department of Health and Social Services is seeking an Information Systems Support Specialist to analyze and support the agency’s information systems to meet user needs and support operations.

You will collaborate with program managers and technical teams to gather requirements, develop enhancements, manage change requests, oversee testing, and coordinate maintenance from design through implementation.

Qualifications

• Six months experience in information systems analysis and design.
• Six months experience in conducting information systems needs and requirements analysis.
• Six months experience in technical report writing.
• Ability to troubleshoot and correct system errors.
• Experience developing design and programming specifications.
• User training and system documentation skills.

Responsibilities

• Analyze and support the agency's information systems to meet user needs and support operations.
• Gather requirements with program managers and technical teams to guide system changes.
• Develop system enhancements and manage change requests through testing and deployment.
• Oversee testing and coordinate system maintenance and improvements from design through implementation.

Skills

Information systems analysis

Requirements analysis

Technical report writing

System troubleshooting

Design and programming specifications

User training and documentation

Job description

As an Information Systems Support Specialist at the Delaware Department of Health and Social Services, you will analyze and support the agency's information systems to ensure they meet user needs and support operations. You will work with program managers and technical teams to gather requirements, develop system enhancements, manage change requests, oversee testing, and coordinate system maintenance and improvements from design through implementation.

Key qualifications:

• Six months experience in information systems analysis and design
• Six months experience in conducting information systems needs and requirements analysis
• Six months experience in technical report writing
• Ability to troubleshoot and correct system errors
• Experience developing design and programming specifications
• User training and system documentation skills