Information Systems Specialist, Intermediate (Req 26001459)

Georgia State University; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Georgia State University is seeking an Information Systems Specialist, Intermediate to join the Provost's Office and the Associate Provost for Graduate Programs. The role supports Graduate Admissions and APGP by maintaining and optimizing admissions CRM technology and developing reports.

The position will use SQL and other tools to analyze admissions data and program quality, and will create training materials for Slate while assisting with technology training across graduate programs.

Qualifications

• Bachelor's degree and two years of related experience or equivalent.
• Knowledge of CRM systems and Argos is preferred.
• Supervisory, organizational and analytical skills expected.

Responsibilities

• Monitor data exchange with the CRM (Banner and prospect list) and resolve issues.
• Build CRM import templates and export queries.
• Manage the contact consolidation/merge process.
• Create and maintain reports/queries to assess performance and efficiency—SQL may be required.
• Maintain/configure CRM operations to improve workflow and user experience.
• Create training materials for Slate and conduct training sessions on admissions tech.
• Perform data analysis and reporting using SQL/PLSQL and other tools.
• Develop reports evaluating admissions, retention, and program quality in graduate programs.
• Perform other related duties as assigned.

Skills

Supervisory skills

Organizational skills

Analytical skills

Education

Bachelor's degree

Tools

CRM Systems

Argos

Job description

Information Systems Specialist, Intermediate

Provost's Office

Associate Provost for Graduate Programs

The Graduate School is seeking an Information Systems Specialist, Intermediate to join the team.

What Makes the Department a Great Place?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

Here Is What You Will Do

The Information Systems Specialist supports the Graduate Admissions Office and performs duties for the APGP. In Graduate Admissions, the position will, with direction and guidance from the Director of Graduate Admissions, maintain and optimize admissions CRM technology/processes and develop reports. This includes monitoring the exchange of data with the CRM, managing the contact consolidation process, creating and maintaining reports/queries, and maintaining/configuring admissions CRM workflows and the user-experience. They will also create training materials for use of Slate and assist with training sessions on the various technologies associated with admissions. In the APGP, the position will use SQL and other programs to develop reports and analyses necessary for the evaluation of admissions, retention, and program quality withing Georgia State's graduate programs.

Essential Duties and Responsibilities

With guidance and direction:

• Monitor the exchange of data with the CRM (namely Banner and prospect list) and resolve any errors/issues
• Build CRM import templates and export queries
• Manage the contact consolidation/merge process.
• Create and maintain reports/queries to assess performance, productivity, and efficiencies - SQL may be required
• Maintain and configure the operational aspects of the CRM to increase work-flow efficiency and/or the user experience.
• Create training materials for use of Slate and assist with training sessions on the various technologies associated with admissions.
• Perform routine to complex data analysis and data reporting with various programming tools, such as crystal, Structured Query Language (SQL) / Procedural Language Structured Query Language (PL SQL).
• Develop reports necessary for the evaluation of admissions, retention, and program quality withing Georgia State's graduate programs.
• Perform other related duties as assigned

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications

Minimum Requirements

Bachelor’s degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements

Demonstrate supervisory, organizational and analytical skills; must be knowledgeable in CRM Systems and Argos.

College/Business Unit: Provost & VP Academic Affairs

Department: Associate Provost for Graduate Programs

Location: Atlanta Campus

Shift: M - F 8:30 am - 5:15 pm

Salary: $50,100

Pay Grade: 18

FLSA Status: Non-Exempt

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.