Information Systems Specialist, Intermediate

Georgia State University; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Professional development

Job summary

Georgia State University in Atlanta seeks an Information Systems Specialist, Intermediate to support Graduate Admissions and the Associate Provost for Graduate Programs. You will optimize admissions CRM workflows, develop reports, and create training materials for Slate while assisting with analytics for admissions and program quality.

The role involves maintaining CRM data exchanges, building import/export templates, and producing actionable insights using SQL and other tools.

Qualifications

• Minimum Requirements: Bachelor's degree and two years of related experience, or a combination of education and related experience.
• Preferred Hiring Requirements: Demonstrate supervisory, organizational and analytical skills; must be knowledgeable in CRM Systems and Argos.

Responsibilities

• Monitor the exchange of data with the CRM (Banner and prospect list) and resolve errors/issues.
• Build CRM import templates and export queries.
• Manage the contact consolidation/merge process.
• Create and maintain reports/queries to assess performance, productivity, and efficiencies; SQL may be required.
• Maintain and configure the CRM to increase workflow efficiency and user experience.
• Create training materials for Slate and assist with training sessions on admissions technologies.
• Perform data analysis and reporting using SQL/PLSQL/Crystal as needed.
• Develop reports for evaluating admissions, retention, and program quality.

Skills

Supervisory

Organizational skills

Analytical skills

CRM Systems

Argos

Education

Bachelor's degree

Tools

CRM Systems

Argos

Job description

Information Systems Specialist, Intermediate

Provost's Office

Associate Provost for Graduate Programs

The Graduate School is experiencing exciting growth, and we are thrilled that you are considering joining our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission of excellence. Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We are committed to hiring exceptional individuals because it strengthens our team and enhances our ability to succeed.

The Graduate School is seeking an Information Systems Specialist, Intermediate to join the already awesome team, taking the department to the next level of excellence!

WHAT MAKES THE DEPARTMENT NAME A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The Information Systems Specialist supports the Graduate Admissions Office and performs duties for the APGP. In Graduate Admissions, the position will, with direction and guidance from the Director of Graduate Admissions, maintain and optimize admissions CRM technology/processes and develop reports. This includes monitoring the exchange of data with the CRM, managing the contact consolidation process, creating and maintaining reports/queries, and maintaining/configuring admissions CRM workflows and the user-experience. They will also create training materials for use of Slate and assist with training sessions on the various technologies associated with admissions. In the APGP, the position will use SQL and other programs to develop reports and analyses necessary for the evaluation of admissions, retention, and program quality withing Georgia State's graduate programs.

Essential Duties and Responsibilities

With guidance and direction:

• Monitor the exchange of data with the CRM (namely Banner and prospect list) and resolve any errors/issues
• Build CRM import templates and export queries
• Manage the contact consolidation/merge process.
• Create and maintain reports/queries to assess performance, productivity, and efficiencies - SQL may be required
• Maintain and configure the operational aspects of the CRM to increase work-flow efficiency and/or the user experience.
• Create training materials for use of Slate and assist with training sessions on the various technologies associated with admissions.
• Perform routine to complex data analysis and data reporting with various programming tools, such as crystal, Structured Query Language (SQL) / Procedural Language Structured Query Language (PL SQL).
• Develop reports necessary for the evaluation of admissions, retention, and program quality withing Georgia State's graduate programs.
• Perform other related duties as assigned

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

• Minimum Requirements: Bachelor's degree and two years of related experience, or a combination of education and related experience.
• Preferred Hiring Requirements: Demonstrate supervisory, organizational and analytical skills; must be knowledgeable in CRM Systems and Argos.

College/Business Unit

Provost & VP Academic Affairs

Department

Associate Provost for Graduate Programs

Location

Atlanta Campus

Shift

M - F 8:30 am - 5:15 pm

Salary

$50,100

Pay Grade

18

FLSA Status

Non-Exempt

Job Posting

11/09/26, 9:31:12 PM

Closing Date

11/24/26, 4:59:00 AM

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime:

Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.