PC Systems Specialist, Lead

Georgia State University; Atlanta (GA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Professional development

Job summary

Georgia State University is seeking a proficient PC Systems Specialist, Lead to provide multi-platform workstation support (Windows, Mac, Linux) across the Atlanta Campus. The role requires diagnosing complex hardware, software, AV, and network printer issues and delivering enterprise workstation solutions for departments.

The ideal candidate will lead a PC support team, maintain end-user computing assets, and develop SOPs while collaborating with security to patch vulnerabilities and ensure

Qualifications

• Bachelor's degree and three years of related experience, or an equivalent combination.
• Experience supporting Windows, Mac, and Linux workstations in a multi-platform environment.
• Strong problem-solving and communication skills, with ability to document procedures.

Responsibilities

• Provide software and workstation support across Windows, Mac, and Linux platforms.
• Diagnose and resolve complex hardware, software, AV, and network printer issues.
• Deliver enterprise solutions for workstation support and advise the PC technical team.

Skills

Windows OS

Mac OS

Linux OS

Education

Bachelor's degree or equivalent experience

Job description

PC Systems Specialist, Lead

College of Arts & Sciences

Computing and Network Support

The College of Arts & Sciences at Georgia State University is transforming lives through our research advances, career-empowering teaching, and work with community partners in Atlanta and around the globe. As the largest college on the Atlanta Campus, the College of Arts and Sciences is home to more than 15,000 students, 550 faculty, and 300 staff members. Our faculty teach the core curriculum courses that serve as the foundation of nearly every student's university education.

These are exciting times at the College of Arts and Sciences at Georgia State University. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

The College of Arts and Sciences is seeking to hire an experienced PC Systems Specialist, Lead

WHAT MAKES College of Arts & Science A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO:

The ideal candidate for this position will provide software and workstation support in a multi-platform and operating systems: Windows, MAC, and Linux. Diagnoses and resolves highly complex technical problems with computer hardware, software, AV systems, and network printers including departmental computer labs. This position deploys University and College recommenced enterprise solutions to provide workstation support efficiently. Additionally, this position provides expert technical advice to a PC technical team, and oversees the delivery of workstation support services within the assigned departments.

The essential duties and responsibilities of the PC Systems Specialist, Lead are the following:

• Hardware and software installation, upgrades and support including troubleshooting complex hardware and software problems; applies patches, upgrades, and maintenance to system security.
• Responsible for the delivery of workstation support to the departments supported in an efficient and timely manner.
• Deliver technical related presentations to other systems support personnel within the IT unit.
• Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner and all computers and network devices are compliant.
• Maintain inventory and reporting of all end user computing assets.
• Develop and maintain documentation for systems and standard operating procedures.
• Perform other advanced level specialist duties as assigned.

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

Minimum Requirements

Bachelor's degree and three years of related experience; or a combination of education and related experience.

College/Business Unit: College of Arts & Sciences

Department: Computing and Network Services

Location: Atlanta Campus

Shift: 8:30 AM - 5:15 PM

Salary: $55,100 - $69,000

Pay Grade: 19

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Closing Date: 09/12/26, 3:59:00 AM

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime:

Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.