Information Systems Assistant

Case; Cleveland (OH); Hybrid; USD 8,000 - 9,000; Full time

Benefits offered by this job

Federal Work Study eligible

Job summary

Case Western Reserve University is seeking an Information Systems Assistant to support University General (UGEN) IT operations. The role offers hands-on experience with computing systems, software, and hardware in a student-employment setting.

The position emphasizes learning, skill development, and collaboration with IT staff. Duties include clerical tasks, user support, hardware and software troubleshooting, and creating training materials. Must be Federal Work Study eligible.

Qualifications

• Superior communication skills (verbal, in person, phone, written).
• Familiarity with internal computer hardware and troubleshooting.
• Experience with Windows and MacOS and basic software suites (Office, Google products).
• Experience setting up and using printers.

Responsibilities

• Perform clerical tasks for ongoing projects.
• Provide phone and email user support for the supported areas.
• Provide PC hardware support and networked equipment configuration.
• Assist with software support for Office, Windows 11, macOS, Adobe Acrobat, or other staff software.
• Install software following security/licensing guidelines and assist with vendor troubleshooting.
• Create documentation and training materials for projects.

Skills

Communication

Hardware familiarity

Windows/MacOS

Microsoft Office

Printers

Tools

Printer setup

Job description

Case Western Reserve University: STUDENT EMPLOYMENT: UGEN (STUDENT)

Location

University Technology, UGEN Support

Open Date

Aug 17, 2026

Deadline

Sep 21, 2026 at 11:59 PM Eastern Time

Description

The Information Systems Assistant position provides an educational environment for a motivated student to develop and utilize relevant skills in computing to support the information system goals of staff and programs within University General (UGEN). The exact duties will be determined on an ongoing basis by the IT Engineer. Staff needs, current projects, and priorities will be considered when determining ongoing assignments. Assistants are expected to develop new skills during employment.

Required Skills:

• Superiror communication skills (Verbal, In Person, Phone, and Written)
• Familiarity with the internal hardware of a computer
• Experience working with and solving problems with Windows/MacOS
• Prior knowledge of Microsoft Office Suite and Google Products (Chrome, Gmail, Drive, etc.)
• Experience with setting up and working with printers

Daily Duties May Include:

• Clerical tasks in support of ongoing projects
• Telephone support/inquires for users in the supported areas
• Electronic mail support/inquires for users in the supported areas
• PC compatible hardware support
• Configuration of computing equipment in a networked environment
• Movement and installtion of computing equipment (lifting of up to 50 lbs. required)
• Working with hardware vendors to troubleshoot and repair hardware problems
• Providing software support for Microsoft Office Suite, Windows 11, Apple Operating Systems, Adobe Acrobat, or other software programs utilized by the staff
• Software installation following established guidelines for security and licensing
• Working with software vendors to troubleshoot and repair software problems
• Small project development and maintenance using appropriate software
• Create documentation and training materials for new and existing projects
• Additional responsibilites as assigned by appropriate staff

Additional Oppurtunities: (Projects based on experience, knowledge, and time)

• Development of automated processes through Group Policy and/or scripting
• Development of new and existing software projects in C# or other appropriate languages

Reporting Responsibilties:

The information systems assistant reports directly to the IT Engineer. Additonal supervision will be provided by full-time staff in the UGEN & EXEC IT Support.

Training:

Assistants must complete training for the operation of the university vehicle. The UGEN & EXEC IT Support staff will provide appropriate technical training for new projects and responsibilities on a regular basis.

Qualifications

Qualifications:

• Must hold a valid driver's license.
• Must have experience diagnosing and repairing computer-related hardware (CPUs, printers, monitors).
• Prior knowledge of Microsoft Windows and Office required.

Compensation:

$13.50/hour, up to 20 hours per week during Fall and Spring semesters. All Applicants MUST be Federal Work Study eligible.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodation Statement:
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email [e-mail] . Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.