Information Services - Technician

Delta Health System; Greenville (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Delta Health System is seeking an Information Services Technician to join our patient-focused team. This role provides technical support across software, hardware, and network issues in a call center environment.

Candidates should have an associate degree or equivalent experience, strong English communication, and experience with Microsoft Office, Active Directory, and common healthcare platforms like Meditech Magic or Cerner Millennium.

Qualifications

• Two-year Associates degree or equivalent experience preferred.
• Strong English communication skills to perform job duties.

Responsibilities

• Provide IT help desk support resolving software, hardware, and network issues in a call center environment.

Skills

Desktop & printer expertise

TCP/IP knowledge

Software installation & peripherals

Microsoft Office experience

Active Directory experience

Servers basics

Multi-platform knowledge (Windows, MS-

Education

Associates degree or equivalent experience

Tools

Meditech Magic

Cerner Millennium

Job description

Delta Health System is seeking an Information Services Technician to join in our patient-focused team.

Requirements

• Provides technical, software, hardware, and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
• Two-year Associates degree or equivalent experience, preferred
• Ability to read, write, hear, and verbally communicate effectively in English to the degree required to perform the job.
• Expert knowledge of desktops and printers
• Working knowledge of TCP/IP
• Working knowledge of software installation, printers, faxes, scanners, etc.
• Experience with Microsoft Office and other interrelated applications
• Experience with Microsoft Active Directory
• Basic knowledge of servers
• Knowledge of multiple computer platforms (including but not limited to MS Windows, MS Office, Meditech Magic, and Cerner Millennium)