ADJUDICATION SERVICES REPRESENTATIVE

RI Council 94; Cranston, Northern (RI, KY); Hybrid; USD 52,000 - 58,000; Full time

Job summary

Rhode Island Department of Revenue - Adjudication Services Representative is based in the Cranston office within the Division of Motor Vehicles. The role reviews, compiles, and processes documents related to suspensions of licenses and registrations, and assists the public with driving record mandates and out-of-state suspensions.

Responsibilities include preparing files for hearings, suspensions, and reinstatements; handling driving record requests for courts, law enforcement, and the public;

Qualifications

• Education: Senior high school diploma and/or two years of college coursework.
• Experience: Customer service role with public interaction.
• Ability to interpret guidelines for license/registration reinstatements.

Responsibilities

• Review, compile and process documents for license/registration suspensions.
• Assist customers with driving record mandates and out-of-state suspensions.
• Prepare files for hearings, suspensions and reinstatement transactions.
• Process driving record requests for courts, law enforcement and the public.
• Respond to public inquiries by counter, phone, mail or email.

Skills

Public interaction

Customer service

Mathematical calculations

Documentation processing

Attention to detail

Education

Senior high school diploma

Two years of college

Job description

Department Department of Revenue Division Regulatory Compliance Salary $52,062.00 - $57,606.00 Job Profile JC-02991100-21 - Adjudication Services Representative (C94 L2884 RISCA DBR DCYF DEM OC&A DOR TRS)

Scheduled Work Days & Work Hours Monday - Friday; 8:30 AM - 4:00 PM.

Position is within the Division of Motor Vehicles.

Restricted/Limited to the leave of the prior incumbent.

ADJUDICATION SERVICES REPRESENTATIVE (Open) Pay Grade C00318 A Classification Adjudication Services Representative Class Definition GENERAL STATEMENT OF DUTIES: In the main office of the Division of Motor Vehicles, to work within the Adjudication Division in a fast paced, high volume environment; to be responsible for reviewing, compiling and processing documents pertaining to the suspension of an operator’s license and/or registration privilege; to assist customers with a variety of mandates pertaining to their driving record and out-of-state suspensions; and to do related work as required.

SUPERVISION RECEIVED: Works under the administrative direction of a superior with latitude for the exercise of independent judgment in accordance with established policies, procedures and methods; work is subject to review usually upon completion for conformance with such policies, procedures and methods.

SUPERVISION EXERCISED: On occasion, leads mentors and/or assists in training clerical or other personnel assigned to assist; and may be called on to provide instruction to new employees in training.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

To work within the Adjudication Division in a fast paced, high volume environment and is responsible for reviewing, compiling and processing documents pertaining to the suspension of an operator’s license and/or registration privilege; to assist customers with a variety of mandates pertaining to their driving record and out-of-state suspensions.

To interact and respond to all State courts, agencies and municipality requests, including requests to enter suspensions/satisfies.

To be responsible for the preparation of files for hearings, suspensions and reinstatement transactions.

To process driving record requests for courts, law enforcement and the public; and maintain record of such transactions.

To be responsible for sorting, counting currency, and checks, and is accountable for all monies received including credit card transactions pertaining to any transaction within the Adjudication Division.

To assist the public by answering questions at the check-in counter, by phone, mail or email, and directs the public to the appropriate State, municipal agency, or court of jurisdiction.

To provide clear explanation to customers regarding any and all related paperwork including documents received from the Division of Motor Vehicles via mail.

To provide clear explanation to the customer variety of violations that may be listed on his/her driving record, and process driving records for the public and municipalities.

To provide assistance to customers over the phone, and take proper information needed to correspond via mail.

To process and cancel related proof of insurance policies.

To access third party databases to verify insurance information.

To perform a variety of additional related duties on a daily basis in servicing the public as needed.

To utilize third party databases to obtain information pertinent to driver’s license or registration suspension.

To process and enter stays and suspensions as directed.

To process any other information pertaining to a license, registration suspension, or block.

To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT: KNOWLEDGE, SKILLS AND CAPACITIES: A working knowledge of techniques involved in the preparation of files for license and registration reinstatements; knowledgeable of all state and national suspension codes, and is familiar with the motor vehicle codes of the State of Rhode Island; ability to interpret and rapidly recall the guidelines by which the motor vehicle statutes are applied in license and registration reinstatements; the capacity to work effectively with the general public in person, by email and over the telephone; ability to perform quality customer service and communicate with the public in a courteous manner under stressful situations; the ability to perform mathematical calculations; ability to operate routine office equipment; and related capacities and abilities.

EDUCATION AND EXPERIENCE: Education: Such as may have been gained through graduation from a senior high school; and/or completion of a minimum of two years of college course study; and Experience: Such as may have been gained through employment experience in a customer service capacity, which involved meeting and dealing with public. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

This position is located within the Adjudication Office at the Cranston Branch. The Federal REAL ID Act and its implementing regulations require the successful applicant to pass a name-based and fingerprint-based criminal history.

Benefits

Benefits For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees.

Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit.

Accordingly, any employee hired after this date will be required to participate in the direct deposit system.

At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

STATE OF RHODE ISLAND JOBS The State of Rhode Island is committed to providing fundamental services to all Rhode Islanders. Join our team and enjoy the benefits of providing public service with purpose and impact.