Information Desk Specialist

Nationwide Children's Hospital; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital in North Carolina is seeking an information desk associate who greets visitors, answers questions, and directs them to the correct locations. The role requires strong communication, accuracy, and a friendly, helpful attitude.

Responsibilities include handling phone calls, maintaining visitor records, coordinating with departments, and upholding confidentiality while delivering clear, courteous information to the public.

Qualifications

• High school diploma required.
• Two years of customer service experience required.
• Strong interpersonal and listening skills.
• Ability to maintain confidentiality.

Responsibilities

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization’s services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Skills

Office multitasking

Interpersonal skills

Medical terminology

Typing 35 wpm

Confidentiality

Customer service oriented

Education

High school diploma

Job description

Overview:

Schedule: Monday-Friday (7:00am-2:00pm)

Job Description Summary:

Greets visitors, responding to inquires or problems and directing visitors to requested locations.

Job Description:

Essential Functions:

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization’s services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Education Requirement:

High school diploma, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Must possess general office and multitasking skills.
• Requires good listening and excellent interpersonal skills.
• Knowledge of standardmedical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.

Experience:

Two years of customer service experience, required.

Physical Requirements:

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, Walking

FREQUENTLY: Decision Making, Interpreting Data

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

Talking on phone/in person Constantly (67-100%)

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”