Information and Support Specialist

UNIVERSITY OF OKLAHOM; Norman (OK); On-site; USD 18,000 - 26,000; Full time

Job summary

UNIVERSITY OF OKLAHOM in Norman, OK is seeking a customer service associate to support the Center for Public Management. The role emphasizes helping Oklahoma residents and partners, with a Monday–Friday schedule and a pay range that reflects experience.

The position focuses on basic data tracking and client interactions in a public sector context. The candidate should have a High School Diploma or GED and at least six months in customer service or a call center, with bilingual English/Spanish

Qualifications

• High school education required or equivalent.
• 6 months experience in customer service or at a call center.

Skills

Customer service experience

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Call center databases

Job description

Pay Range:Targeted pay range of $16.00 - $16.50 per hour, depending on experience.

Benefits Eligible:Yes

Work Schedule:Monday - Friday, 8:00 a.m. to 5:00 p.m.

Travel:Not required

Position Introduction

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

Required Education and Experience

• High School Diploma or GED
• 6 months experience in customer service or at a call center.

Department Preferences

• Proficiency in use of databases needed to track calls
• Bilingual: English/Spanish

Hiring Contingent Upon a Background Check: Yes

Special Indications: Position subject to renewal based on availability of funds