Customer Service Representative

Addison Group; Oklahoma City (OK); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Comprehensive training and development opportunities

Job summary

A dynamic team in Oklahoma City is seeking enthusiastic Customer Service Specialists to assist customers with available programs. In this role, you will provide empathetic support in a call center environment, addressing inquiries and facilitating applications for various assistance programs. The ideal candidate will possess strong communication skills and experience in customer service, ensuring a seamless and supportive customer journey.

Qualifications

• Previous experience in customer service or call center environment preferred.
• Ability to explain complex information clearly.
• Basic computer proficiency.

Responsibilities

• Handle inbound and outbound customer calls and assist with inquiries.
• Evaluate customer situations for program eligibility.
• Guide customers through the application process.

Skills

Excellent verbal communication skills

Attention to detail

Customer service experience

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

Direct message the job poster from Addison Group

Recruiting Manager @ Addison Group | Strategic Planning, Coaching

Job Title: Customer Service Representative

Pay: $17.00-$18.00/hour

Job Description:

Our client is seeking enthusiastic and compassionate Customer Service Specialists to join their team. As a representative, you will be responsible for assisting customers with identifying available programs. This role involves interacting with customers over the phone in a call center environment, providing empathetic support, and guiding them through available options.

Key Responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries and offering assistance with any concerns.
• Evaluate customers' situations to determine eligibility for various assistance programs.
• Walk customers through the application process for relief programs.
• Keep accurate records of customer interactions and financial assessments.
• Work with other team members to ensure customer satisfaction and seamless service delivery.
• Meet performance targets for call handling, customer satisfaction, and program enrollment.

Qualifications:

• Excellent verbal communication skills and the ability to explain complex information in a clear, empathetic manner.
• Strong attention to detail and the ability to assess financial information effectively.
• Previous experience in customer service or a call center environment is preferred.
• Professionalism in handling sensitive customer information.
• A collaborative, team-oriented mindset and a passion for helping others.
• Basic computer proficiency.
• Full-time, in office position.
• Ability to work in a fast-paced, dynamic environment.
• Flexible hours may be required to meet customer needs.
• Competitive pay based on experience.
• The position is eligible for medical, dental, vision, and 401(k).
• Comprehensive training and development opportunities.
• A positive and collaborative work culture.
• Make a difference in customers' lives by helping them stay in their homes.

Apply now to join our client’s team as a Customer Service Specialist!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at Addison Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Customer Service Specialist jobs in Oklahoma City, OK.

Inbound Customer Service Agent-Bodewell (Remote)

Customer Service Representative - State Farm Agent Team Member

Oklahoma City, OK $18.00-$19.00 2 days ago

Customer Service Account Associate - Oklahoma City Call Center

Oklahoma, United States $17.00-$20.00 4 months ago

Oklahoma, United States $17.00-$20.00 4 months ago

Call Center - FNOL Customer Service Rep - Work from home!

Service Drive - Customer Service Representative

Customer Experience Coordinator - Oklahoma City, OK

Customer Service Representative - State Farm Agent Team Member

Edmond, OK $42,500.00-$62,500.00 2 months ago

Oklahoma City, OK $12.00-$14.00 4 months ago

OKLAHOMA only - Work at Home Call Center Representative

Customer Relations Representative - State Farm Agent Team Member

Edmond, OK $25,000.00-$500,000.00 8 months ago

Oklahoma City, OK $15.00-$17.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.