Customer Service Representative

Addison Group; Oklahoma City (OK); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Comprehensive training programs

Weekly bilingual pay incentive for eligible candidates

Job summary

A leading staffing agency in Oklahoma City is seeking a Customer Service Representative to assist clients with financial-related inquiries. Ideal candidates will have previous experience in customer service, strong communication skills, and the ability to navigate computer systems. This full-time position offers a competitive pay range of $17 - $18 per hour and includes benefits like medical and 401(k).

Qualifications

• Prior customer service or call center experience is preferred.
• Strong communication and problem-solving skills required.
• Ability to navigate computer systems and input data accurately.
• Reliable, detail-oriented, and able to manage multiple tasks.

Responsibilities

• Respond to incoming calls and provide information regarding financial accounts.
• Research and resolve customer concerns while ensuring quality service.
• Log interactions and follow-up actions in internal systems.
• Maintain compliance with guidelines and procedures.

Skills

Communication

Problem-solving

Bilingual (Spanish/English)

Job description

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Join to apply for the Customer Service Representative role at Addison Group

Job Title: Customer Service Representative

Location: Oklahoma City, OK

Industry: Financial Services

Pay: $17 - $18 / Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

About Our Client:

Addison Group is partnering with a leading financial institution to hire motivated Customer Service Representatives. Our client is known for delivering exceptional support to homeowners across the country and fostering a collaborative work environment.

Job Description:

The Customer Service Representative will assist clients over the phone with their financial-related questions and concerns. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced call center setting.

Key Responsibilities:

• Respond to incoming calls and provide helpful, accurate information regarding financial accounts
• Research and resolve customer concerns while ensuring high service quality
• Log interactions and follow-up actions in internal systems
• Maintain compliance with applicable guidelines and procedures
• Support team initiatives and contribute to a positive customer experience
  
  

Qualifications:

• Prior customer service or call center experience is preferred
• Strong communication and problem-solving skills
• Ability to navigate computer systems and input data accurately
• Reliable, detail-oriented, and able to manage multiple tasks
• Bilingual (Spanish/English) candidates are encouraged to apply
  
  

Perks:

• Friendly, business casual work environment
• Comprehensive training programs provided
• Weekly bilingual pay incentive for eligible candidates
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Staffing and Recruiting

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