Receptionist

Paycom Software Inc.; Oklahoma City (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom Software Inc. is seeking an entry-level administrative support professional to join our Oklahoma City office. The role focuses on handling a high volume of calls, routing callers to the correct destination, and maintaining professional communication with customers and colleagues.

You will follow documented processes, take messages, document callbacks, and alert leadership to common issues. The position requires a High School diploma and offers full-time hours, 10 AM to 7 PM shifts.

Qualifications

• High School graduate.
• Prior experience with a multiline phone system.

Responsibilities

• Answer high volume of incoming phone calls and determine caller's needs in order route to the appropriate destination.
• Adhere to all processes and talk tracks.
• Communicate clearly and professionally with internal and external customers.
• Take messages and document call back requests as needed.
• Alert leadership of any customer issues or common concerns.
• Handle difficult external and internal customers effectively and professionally.
• Perform additional project work as assigned by leadership.

Skills

Verbal communication

Customer service

Multi-tasking

Organizational skills

Telephone skills

Education

High School diploma

Job description

Job Details

Level: Entry

Job Location: Oklahoma City Office - Oklahoma City, OK 73142

Position Type: Full Time

Education Level: High School/GED

Travel Percentage: None

Job Shift: 10 AM to 7 PM

Job Category: Administration

Responsible for quickly answering high volume of incoming phone calls and transferring to the appropriate destination for support. Provides excellent customer service by maintaining professional and clear communication with internal and external customers.

RESPONSIBILITIES

• Answer high volume of incoming phone calls and determine caller's needs in order route to the appropriate destination
• Adhere to all processes and talk tracks
• Communicate clearly and professionally with internal and external customers
• Take messages and document call back requests as needed
• Alert leadership of any customer issues or common concerns
• Handle difficult external and internal customers effectively and professionally
• Perform additional project work as assigned by leadership

QualificationsEducation/Certification:

• High School graduate

PREFERRED QUALIFICATIONS

Experience:

• Prior experience with a multiline phone system

Skills/Abilities:

• Excellent verbal communication skills
• Strong customer service skills
• Ability to multi-task in a fast-paced environment
• Good telephone skills
• Well organized
• Cooperative and willing to work with others
• Customer friendly attitude

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind.

Paycom makes employment decisions on the basis of business needs, job requirements and individual qualifications and merit.

Paycom wants to have the best available people in every job.

Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws.

Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures.

Any questions or concerns should be referred to the Human Resources Department.