Customer Care Representative, Oklahoma

Coast to Coast Auto Group; Oklahoma City (OK); On-site; USD 13,069 - 18,614; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A prominent automotive service provider in Oklahoma City seeks a full-time Customer Service Representative. The role involves managing incoming calls, resolving customer issues, and building relationships effectively. The ideal candidate is bilingual in Spanish, has strong communication skills, and experience in customer service. Benefits include health, dental, and life insurance, along with paid time off and potential bonuses.

Qualifications

• Previous experience in billing, customer service, or another related field preferred.
• Track record of over-achieving quota.

Responsibilities

• Manage a large amount of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions.
• Follow communication procedures, guidelines, and policies.

Skills

Bilingual (Spanish)

Strong phone contact handling skills

Active listening

Familiarity with CRM systems

Basic computer skills

Customer orientation

Ability to multi-task

Prioritization skills

Time management

Knowledge in Excel

Education

High School Diploma or GED

Job description

3 weeks ago Be among the first 25 applicants

A Customer Service Representative (CSR) acts as a liaison, providing product/service information and resolving any emerging problems our customers may face with accuracy and efficiency. The best CSRs are patient, empathetic, and passionately communicative with customers. CSRs advocate for customers’ situations when necessary. CSRs gather customer feedback for company use. CSRs problem-solve through regular troubleshooting and investigating customer complaints.

Responsibilities and Duties

• Manage a large amount of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Qualifications

• Education: High School Diploma or GED
• Experience: Previous experience in billing, customer service, or another related field preferred; Track record of over-achieving quota
• Specific Skills: Must be bilingual (Spanish); Strong phone contact handling skills and active listening; Familiarity with CRM systems and basic computer skills; Customer orientation and ability to adapt/respond to different types of characters; Ability to multi-task, prioritize, and manage time effectively; Knowledge in Excel preferred

Job Type

Full-time

Pay

From $11.50 per hour

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental Pay Types

• Monthly bonus

Language

Spanish (Required)

Work Location

In person