Customer Care Representative, Oklahoma

Coast To Coast Motors; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive service company in Oklahoma City is seeking a Customer Care Representative to provide exceptional service and resolve customer issues. The ideal candidate is bilingual in Spanish, possesses strong phone handling skills, and has experience in customer service or billing. Responsibilities include managing calls, building customer relationships, and ensuring satisfactory resolutions. This role is vital for maintaining service quality and enhancing the customer experience.

Qualifications

• Previous experience in billing, customer service, or another related field preferred.
• Track record of over‑achieving quota.

Responsibilities

• Manage a large amount of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Handle customer complaints, provide solutions and follow up.
• Keep records of customer interactions and file documents.

Skills

Bilingual (Spanish)

Strong phone contact handling skills

Active listening

Customer orientation

Ability to multi-task

Education

High School Diploma or GED

Tools

CRM systems

Job description

Position: Customer Care Representative, Oklahoma

Location: Oklahoma City, OK

Job Id: 121

# of Openings: 0

A Customer service representative (CSR) acts as a liaison, providing product/services information and resolving any emerging problems our customers may face with accuracy and efficiency. The best CSRs are patient, empathetic, and passionately communicative with Customers. CSRs advocate for Customers’ situations when necessary. CSRs gather Customer feedback for Company use. CSRs problem solve, with regular troubleshooting and investigating customer complaints.

Responsibilities and Duties

• Manage a large amount of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Qualifications

Education

• High School Diploma or GED

Experience

• Previous experience in billing, customer service, or another related field preferred
• Track record of over‑achieving quota

Specific Skills

• Must be Bilingual (Spanish)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and basic computer skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi‑task, prioritize, and manage time effectively