Information and Guest Services Representative - Full Time

Hackensack Meridian Health Inc.; Hackensack (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Hackensack Meridian Health Inc. is seeking an Information and Guest Services Representative to warmly welcome guests, assist with visitor passes, and guide people to Medical Center services. This role requires a friendly, professional demeanor and the ability to answer questions while maintaining a polished lobby environment.

Required: high school diploma or GED, typing ability, and 1–2 years of front desk or hospitality experience; Spanish bilingual skills preferred. Computer training is a plus.

Qualifications

• High School diploma, GED, and/or GED equivalent programs.
• Typing ability required.
• One to two years working experience required.
• Computer training preferred.
• One to two years experience in front desk/reception or hospitality preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Welcoming guests and responding to requests for visitor passes.
• Providing directions to Medical Center services and answering questions about services.
• Maintaining a professional image and environment of lobby areas.

Skills

Typing ability

Customer service experience

Bilingual (Spanish) preferred

Education

High School Diploma or GED

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Information and Guest Services Representative is responsible for welcoming guests, responding to requests for visitor passes, providing directions to Medical Center services, answering questions about Medical Center services and policies and maintaining professional image/environment of lobby areas.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Typing ability required.
• One to two years working experience required.

Education, Knowledge, Skills and Abilities Preferred:

• Computer training preferred.
• One to two years experience in front desk/reception position or hospitality experience preferred.
• Bi-lingual preferred. Spanish preferred.