Admin Services Coordinator - Neurology

The University of Iowa; Iowa City (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Iowa is seeking an Administrative Services Coordinator in the Department of Neurology to guide patients through the care journey from first call to follow-up. You will support Neurology and Neuropsychology clinics, EEG/EMG labs, and coordinate with clinical teams to keep schedules organized and patients well-informed.

Responsibilities include front-desk duties, patient data collection, HIPAA compliance, Epic scheduling, and intra-team communication.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• At least one year of experience in a medical or clinic setting.
• Proficiency with Microsoft OneNote, OneDrive, and Outlook.
• Knowledge of clinical scheduling and patient coordination.
• Experience with Epic or another electronic health record (EHR) system.

Responsibilities

• Welcome patients and support reception, check-in, and check-out at the Neurology and Neuropsychology clinics; open and close clinics each day.
• Assist the Clinic Services Coordinator in meeting daily staffing needs.
• Collect and update patient demographic information, explain HIPAA policies, and obtain required signatures, including authorization to share information with insurance companies.
• Review patient appointment information in Epic to answer questions.
• Direct patients to tests and research study locations.
• Answer clinic calls and connect callers with the appropriate services.
• Enter incoming physician referral information into Epic as needed.
• Distribute parking vouchers at check-in and maintain accurate records.
• Collect patient co-payments at check-in.
• Provide backup support during staff absences, including scheduling appointments and tests.
• Coordinate communications among internal and external clinical sites, clinical teams, and research programs as needed.

Skills

Written and verbal communication

Customer service

Education

Bachelor’s degree

Tools

Epic EHR

Microsoft OneNote

OneDrive

Outlook

Job description

Be at the heart of a welcoming, well-coordinated patient experience! As the Department of Neurology’s Administrative Services Coordinator (ASC), you’ll help patients navigate care across our Neurology and Neuropsychology Clinics and EEG and EMG labs. From the first call and appointment to check-in and follow-up, you’ll connect patients with the people and services they need while helping clinical teams stay organized and focused on care.

Position Responsibilities

• Welcome patients and support reception, check-in, and check-out at the Neurology and Neuropsychology clinics; open and close clinics each day.
• Assist the Clinic Services Coordinator in meeting daily staffing needs.
• Collect and update patient demographic information, explain HIPAA policies, and obtain required signatures, including authorization to share information with insurance companies.
• Review patient appointment information in Epic to answer questions.
• Direct patients to tests and research study locations.
• Answer clinic calls and connect callers with the appropriate services.
• Enter incoming physician referral information into Epic as needed.
• Distribute parking vouchers at check-in and maintain accurate records.
• Collect patient co-payments at check-in.
• Provide backup support during staff absences, including scheduling appointments and tests, and assisting support services schedulers.
• Serve as the primary contact for the clinical area by responding to inquiries, gathering patient medical information, and sharing information using available resources.
• Prepare and send correspondence about clinic visits and research activities, and communicate patient needs to the clinical team.
• Coordinate communications among internal and external clinical sites, clinical teams, and research programs as needed.
• Provide basic guidance on HR policies and procedures.
• Perform other clerical duties as assigned.
• Work effectively with faculty, staff, and students from a range of backgrounds and perspectives.
• Use available resources and continue learning to support organizational goals and needs.
• Communicate information clearly and accurately and demonstrate sound judgment and ethical behavior.
  

The University of Iowa Health Care Medical Center—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

Education Requirements

• Bachelor’s degree, or an equivalent combination of education and experience.

Experience Requirements

• At least one year of experience in a medical or clinic setting.
• Proficiency with computer applications such as Microsoft OneNote, OneDrive, and Outlook.
• Knowledge of clinical scheduling and patient coordination.
• Experience with Epic or another electronic health record (EHR) system.
• Strong written and verbal communication skills.
  

Desired Qualifications

• Familiarity with University of Iowa Health Care policies and procedures.
• Experience working with spreadsheets and entering data into databases.
• Ability to work independently and use sound judgment to prioritize multiple projects and assignments.
  

Required Application Materials:

• Resume/CV

Please ensure required application materials are marked as relevant materials. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. This position is not eligible for University sponsorship for employment authorization.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Lilli Wulff at 319-356-4417 or [e-mail].

Additional Information

• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

Contact Information

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

My Profile

Create and manage profiles for future opportunities.

Contact us to learn more about how to qualify for Veteran's Preference.