Inforce Operations Care Specialist — Life & Disability

The Guardian Life Insurance Company of America; Town of Bethlehem (NY); Hybrid; USD 49,000 - 74,000; Full time

Job summary

The Guardian Life Insurance Company of America is seeking a CARE Specialist to support in-force operations for life and disability insurance products. You will be a key contact for customers, processing policy transactions with accuracy and compliance while delivering an outstanding service experience.

Located in Bethlehem, PA, this hybrid role combines on-site and remote work (3 days onsite / 2 days remote).

Qualifications

• 2+ years in customer service, banking, retail, or insurance.
• Experience processing transactions and service requests.
• Strong written and spoken communication across channels.
• Ability to navigate multiple computer systems.

Responsibilities

• Process policy requests and transactions accurately.
• Provide status updates on payments, changes, disbursements.
• Develop expertise in life and disability products and risk controls.
• Collaborate with teammates to meet quality and customer satisfaction goals.
• Suggest process improvements to enhance efficiency.

Skills

Customer service experience

Communication skills

Detail-oriented

Multitasking across systems

Team collaboration

Education

Bachelor's degree or equivalent professional experience

Job description

The Guardian Life Insurance Company of America is seeking a CARE Specialist to support in-force operations for life and disability insurance products. You will be a key contact for customers, processing policy transactions with accuracy and compliance while delivering an outstanding service experience.

Located in Bethlehem, PA, this hybrid role combines on-site and remote work (3 days onsite / 2 days remote).