Hybrid CARE Specialist: Inforce Ops (Life & Disability)

Guardian Life; Bethlehem (Northampton County); On-site; USD 49,000 - 74,000; Full time

Job summary

Guardian Life in Bethlehem, PA is seeking a CARE Specialist to support in-force operations for life and disability insurance products. You will be the primary contact for customers, processing policy transactions with accuracy and compliance while delivering an outstanding service experience.

Join a team that values doing the right thing and shaping our future. You will develop expertise in product processes, collaborate with colleagues, and contribute to improvements that enhance customer

Qualifications

• 2+ years of experience in a customer service, banking, retail, hospitality, call center, or insurance environment
• Experience processing customer transactions, account changes, or service requests
• Strong communication skills across phone, email, and chat channels
• Ability to navigate multiple computer systems and applications simultaneously
• Strong attention to detail and ability to maintain accuracy in a regulated environment
• Strong problem-solving and decision-making skills
• Experience working in a team-based environment and meeting productivity goals

Responsibilities

• Deliver outstanding customer experiences by proactively communicating with customers regarding policy requests and transaction status.
• Process financial and non-financial transactions including payments, policy changes, disbursements, beneficiary updates, and other service requests.
• Develop expertise in life and disability insurance products, operational processes, fraud controls, and risk management practices.
• Collaborate with teammates to meet quality, productivity, and customer satisfaction goals.
• Identify opportunities for process improvement and contribute ideas that enhance customer experience and operational efficiency.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving

Team collaboration

Multi-system navigation

Regulatory compliance awareness

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Guardian Life in Bethlehem, PA is seeking a CARE Specialist to support in-force operations for life and disability insurance products. You will be the primary contact for customers, processing policy transactions with accuracy and compliance while delivering an outstanding service experience.

Join a team that values doing the right thing and shaping our future. You will develop expertise in product processes, collaborate with colleagues, and contribute to improvements that enhance customer