CARE Specialist - Inforce Operations

The Guardian Life Insurance Company of America; Town of Bethlehem (NY); Hybrid; USD 49,000 - 74,000; Full time

Job summary

The Guardian Life Insurance Company of America is seeking a CARE Specialist to support in-force operations for life and disability insurance products. You will be a key contact for customers, processing policy transactions with accuracy and compliance while delivering an outstanding service experience.

Located in Bethlehem, PA, this hybrid role combines on-site and remote work (3 days onsite / 2 days remote).

Qualifications

• 2+ years in customer service, banking, retail, or insurance.
• Experience processing transactions and service requests.
• Strong written and spoken communication across channels.
• Ability to navigate multiple computer systems.

Responsibilities

• Process policy requests and transactions accurately.
• Provide status updates on payments, changes, disbursements.
• Develop expertise in life and disability products and risk controls.
• Collaborate with teammates to meet quality and customer satisfaction goals.
• Suggest process improvements to enhance efficiency.

Skills

Customer service experience

Communication skills

Detail-oriented

Multitasking across systems

Team collaboration

Education

Bachelor's degree or equivalent professional experience

Job description

Role Overview

Do you enjoy helping customers navigate important financial and insurance needs while delivering exceptional service? Are you energized by solving problems, managing detailed transactions, and creating positive customer experiences? Is being part of a culture where \"We Do the Right Thing\" and \"We Courageously Shape Our Future Together\" important to you? Guardian is seeking a CARE Specialist to support in-force operations for life and disability insurance products. In this role, you will serve as a key point of contact for customers, processing policy transactions while ensuring accuracy, compliance, and an outstanding service experience. You Are A customer-focused professional who enjoys helping others and takes ownership of resolving issues from start to finish. You thrive in a fast-paced environment, can adapt to changing priorities, and are comfortable balancing customer interactions with transactional work. You are detail-oriented, organized, and motivated to learn complex processes while maintaining a high level of accuracy. You enjoy collaborating with teammates, contributing ideas for improvement, and delivering exceptional service experiences that build trust and loyalty.

Required Qualifications

• 2+ years of experience in a customer service, banking, retail, hospitality, call center, or insurance environment
• Experience processing customer transactions, account changes, or service requests
• Strong communication skills across phone, email, and chat channels
• Ability to navigate multiple computer systems and applications simultaneously
• Strong attention to detail and ability to maintain accuracy in a regulated environment
• Strong problem-solving and decision-making skills
• Experience working in a team-based environment and meeting productivity goals

Preferred Qualifications

• Bachelor's degree or equivalent professional experience
• Insurance, financial services, banking, or operations experience
• Experience handling financial transactions, reconciliations, or account servicing
• Familiarity with Microsoft Office products
• Experience working within compliance, quality, or fraud prevention frameworks
• Experience utilizing AI-enabled tools and technologies

You Will Deliver

You Will Deliver outstanding customer experiences by proactively communicating with customers regarding policy requests and transaction status. Process financial and non-financial transactions including payments, policy changes, disbursements, beneficiary updates, and other service requests. Develop expertise in life and disability insurance products, operational processes, fraud controls, and risk management practices. Collaborate with teammates to meet quality, productivity, and customer satisfaction goals. Identify opportunities for process improvement and contribute ideas that enhance customer experience and operational efficiency.

Reporting Relationships

As our CARE Specialist, you will report to a CARE Leader, who reports to a CARE Manager.

Location

The primary location for this position is Bethlehem, PA with a hybrid work arrangement (3 days onsite / 2 days remote). Travel 0-10% travel may be required for this position.

Salary Range

Salary Range: $49,260.00 - $73,890.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (\"AI Tools\") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail]. Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.

Current Guardian Colleagues

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.