Inforce Customer Support Specialist - Hybrid/Remote

EquiTrust Life Insurance Company; Des Moines (IA); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) with Company Match

Paid time off

Paid Parental Leave

Hybrid/Remote Work Options

Early Friday Closure

Job summary

EquiTrust Life Insurance Company is seeking an Inforce Customer Support Agent to deliver a positive customer experience by handling inquiries and transactions related to annuity policies. You’ll work with the Policy Administration team and contact center colleagues to ensure accurate, timely outcomes.

The role emphasizes strong communication, organization, and problem-solving in a collaborative setting with hybrid/remote work options and a competitive benefits package.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or contact center experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries from policyholders, agents, and partners by researching, clarifying needs, and providing accurate information.
• Manage a high volume of inbound calls while maintaining professionalism and efficiency.
• Accurately document interactions and transactions in internal systems.
• Process financial and non-financial transactions such as withdrawals, surrenders, and transfers.
• Communicate with clients, agents, and third parties through written and verbal channels.
• Maintain a working knowledge of company products and services.
• Collaborate with team members and support other departments as needed.
• Contribute to a positive, inclusive team environment and support company goals.
• Meet established performance, quality, and service standards.

Skills

Interpersonal skills

Verbal communication

Written communication

Multi-tasking

Attention to detail

Computer literacy

Adaptability

Reliability

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

EquiTrust Life Insurance Company is seeking an Inforce Customer Support Agent to deliver a positive customer experience by handling inquiries and transactions related to annuity policies. You’ll work with the Policy Administration team and contact center colleagues to ensure accurate, timely outcomes.

The role emphasizes strong communication, organization, and problem-solving in a collaborative setting with hybrid/remote work options and a competitive benefits package.