Inflight Policy & Training Specialist

Alaska Air Group; Renton (WA); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Free stand-by travel privileges on AK,

Medical, dental & vision benefits

Generous 401k match program

Annual bonus plans

Generous holiday and paid time off

Job summary

Alaska Airlines is seeking an Inflight Policy & Procedure Specialist to develop and implement policies for inflight functions. The role ensures safety, compliance, and exceptional customer service while advising on process improvements and updates across departments.

The position requires 2 years in airline operations, a Bachelor’s degree or equivalent training, and FAA certification; travel across the Alaska Airlines route system is expected.

Qualifications

• 2 years of experience in airline operations or related area.
• Bachelor’s degree, or equivalent training/experience in lieu of degree.
• Ability to attend 5 weeks of flight attendant training and maintain FAA certification.
• Process and detail-oriented with ability to articulate efficient inflight procedures, grasp complex issues, and communicate clearly.

Responsibilities

• Researches, develops, documents, and implements policies and procedures for inflight safety, compliance, and customer service.
• Creates and maintains department manuals and training materials; partners with training development and Safety & Compliance to update products.
• Delivers policy updates via multiple channels and presents to management and leadership.
• Acts as SME for inflight processes, ensuring safety and compliance across customers and employees.
• Facilitates Safety Risk Assessments and drives SRM changes within the Safety Management System.

Skills

Airline operations

Training & development

Communication

Microsoft Office

FAA certification

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Alaska Airlines is seeking an Inflight Policy & Procedure Specialist to develop and implement policies for inflight functions. The role ensures safety, compliance, and exceptional customer service while advising on process improvements and updates across departments.

The position requires 2 years in airline operations, a Bachelor’s degree or equivalent training, and FAA certification; travel across the Alaska Airlines route system is expected.