Inflight Operations Coordinator - Reliability & Coordination

American Airlines; Chicago (IL); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional employee benefits

Job summary

American Airlines is seeking a detail-oriented professional to support Flight Attendants and enhance customer experience by promoting on-time departures. You will coordinate with IOC, Control Center, and Crew Scheduling to resolve events and communicate updates across the base.

The role requires strong judgment, teamwork, and the ability to work all shifts, including weekends and holidays, on-site at ORD. FAA/DOT requirements apply as part of the position.

Qualifications

• High School diploma or GED equivalency.
• PC, Sabre, DECS, and RES experience.
• Must be able to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Responsibilities

• Liaise with local and system departments (IOC, Control Center, Customer Care, Crew Scheduling, etc.).
• Oversee base operational reliability and dependability engagement.
• Respond to operational events and provide crew support or delay mitigation.
• Coordinate with Daily Operations/IOC for injuries and aircraft emergencies.
• Notify traveling Flight Attendants of changes through the base.
• Communicate department reliability and irregularities to leadership.
• Coordinate pre-boarding or re-crewing with Crew Scheduling/Tracking.
• Assist with admin duties and monthly reports on operations.
• Investigate delays and document critical events and metrics.
• Implement policies and enforce guidelines.
• Host base activities to support engagement initiatives.
• Provide FAA background checks and DOT drug testing as required.

Skills

Sound judgement

Communication skills

Multitasking

Teamwork

Adaptability

Shift work

Education

High school diploma or GED

Bachelor’s degree preferred

Flight Attendant training (FAA)

Crew Scheduling experience

Tools

Sabre

DECS

RES

PC

Job description

American Airlines is seeking a detail-oriented professional to support Flight Attendants and enhance customer experience by promoting on-time departures. You will coordinate with IOC, Control Center, and Crew Scheduling to resolve events and communicate updates across the base.

The role requires strong judgment, teamwork, and the ability to work all shifts, including weekends and holidays, on-site at ORD. FAA/DOT requirements apply as part of the position.