Inflight Base Leader: Team, Safety & Service Excellence

All Aviation Jobs; Atlanta (GA); On-site; USD 76,000 - 91,000; Full time

Benefits offered by this job

Travel privileges

Medical, dental & vision

401(k) with company match

OPR program

Insurance & benefits

Job summary

Endeavor Air, headquartered in Minneapolis with hub operations in multiple cities, seeks an Inflight Base Manager to lead Inflight Crew Managers and administrative staff. You will ensure Flight Attendant competency, safety compliance, and service standards while driving employee culture aligned with Endeavor's safety-first ethos.

The role oversees FARs/FAM compliance, union relations, audits, and program management, with travel up to 30% and eligibility for Flight Attendant qualifications.

Qualifications

• Bachelor’s degree or combination of education and related experience.
• 3 years of experience in Inflight or related field preferred.
• 2 years of supervisory experience.
• 5 years of supervisory preferred.
• Ability to achieve Flight Attendant qualification and certification upon request.
• Knowledge of FARs and Employee Contract Administration.
• Reliable and self-motivated.
• Analytical, interpretive and organizational skills.
• Ability to multi task efficiently and effectively to meet deadlines.
• Interpersonal, written and verbal communication skills and able to work with all levels of an organization.
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and Powerpoint.
• Ability to work additional hours including evenings, weekends, and holidays as needed.

Responsibilities

• Lead and support Inflight Crew Managers to influence base performance.
• Develop and support Inflight Crew Managers and Administration staff.
• Establish base goals, initiatives, and performance metrics.
• Ensure Flight Attendants report operational situations accurately.
• Certify base compliance with FARs and FAM.
• Establish, support and maintain agreements between Union and Company.
• Provide guidance on investigations and policy violations.
• Manage SAFA program and Inflight initiatives.
• Track and provide feedback on team performance.
• Audit Inflight Crew Managers’ statistics for compliance and service quality.
• Conduct base, staff and Flight Attendant meetings.
• Conduct performance reviews for Inflight Crew Managers and administrative staff.
• Maintain attendance records and leaves.
• Incorporate Flight Attendant performance recognition.
• Maintain knowledge of Company Policy, FAM, FAA Regulations, and Collective Bargaining Agreement.
• Administer audits, deposits and service recovery coupons.
• Collaborate with Flight Ops to oversee drug and alcohol testing.
• Maintain department probationary program.
• Ensure on-call duty assignments are covered.
• Coordinate with Flight Ops Base Manager for joint initiatives.
• Attend station hub meetings and support hub operations.
• Brief Flight Attendants on service specifications for Charter flights.
• This is a non-flying position involving office work, airport operations, and on aircraft operations in all weather.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Travel readiness

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Endeavor Air, headquartered in Minneapolis with hub operations in multiple cities, seeks an Inflight Base Manager to lead Inflight Crew Managers and administrative staff. You will ensure Flight Attendant competency, safety compliance, and service standards while driving employee culture aligned with Endeavor's safety-first ethos.

The role oversees FARs/FAM compliance, union relations, audits, and program management, with travel up to 30% and eligibility for Flight Attendant qualifications.