Inflight Base Manager - ATL

All Aviation Jobs; Atlanta (GA); On-site; USD 76,000 - 91,000; Full time

Benefits offered by this job

Travel privileges

Medical, dental & vision

401(k) with company match

OPR program

Insurance & benefits

Job summary

Endeavor Air, headquartered in Minneapolis with hub operations in multiple cities, seeks an Inflight Base Manager to lead Inflight Crew Managers and administrative staff. You will ensure Flight Attendant competency, safety compliance, and service standards while driving employee culture aligned with Endeavor's safety-first ethos.

The role oversees FARs/FAM compliance, union relations, audits, and program management, with travel up to 30% and eligibility for Flight Attendant qualifications.

Qualifications

• Bachelor’s degree or combination of education and related experience.
• 3 years of experience in Inflight or related field preferred.
• 2 years of supervisory experience.
• 5 years of supervisory preferred.
• Ability to achieve Flight Attendant qualification and certification upon request.
• Knowledge of FARs and Employee Contract Administration.
• Reliable and self-motivated.
• Analytical, interpretive and organizational skills.
• Ability to multi task efficiently and effectively to meet deadlines.
• Interpersonal, written and verbal communication skills and able to work with all levels of an organization.
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and Powerpoint.
• Ability to work additional hours including evenings, weekends, and holidays as needed.

Responsibilities

• Lead and support Inflight Crew Managers to influence base performance.
• Develop and support Inflight Crew Managers and Administration staff.
• Establish base goals, initiatives, and performance metrics.
• Ensure Flight Attendants report operational situations accurately.
• Certify base compliance with FARs and FAM.
• Establish, support and maintain agreements between Union and Company.
• Provide guidance on investigations and policy violations.
• Manage SAFA program and Inflight initiatives.
• Track and provide feedback on team performance.
• Audit Inflight Crew Managers’ statistics for compliance and service quality.
• Conduct base, staff and Flight Attendant meetings.
• Conduct performance reviews for Inflight Crew Managers and administrative staff.
• Maintain attendance records and leaves.
• Incorporate Flight Attendant performance recognition.
• Maintain knowledge of Company Policy, FAM, FAA Regulations, and Collective Bargaining Agreement.
• Administer audits, deposits and service recovery coupons.
• Collaborate with Flight Ops to oversee drug and alcohol testing.
• Maintain department probationary program.
• Ensure on-call duty assignments are covered.
• Coordinate with Flight Ops Base Manager for joint initiatives.
• Attend station hub meetings and support hub operations.
• Brief Flight Attendants on service specifications for Charter flights.
• This is a non-flying position involving office work, airport operations, and on aircraft operations in all weather.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Travel readiness

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean. Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers. Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Inflight Base Manager manages the day-to-day operations for Inflight at the assigned base and leads a team of Inflight Crew Managers and administrative support to ensure Flight Attendant competence and qualification with regards to safety, regulatory, service and communication requirements. The Inflight Base Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air.

Responsibilities

• Lead and support Inflight Crew Managers so that they can thrive and influence the base in the areas such as customer satisfaction, on-time performance, safety and completion factor.
• Develop and support Inflight Crew Managers, and Administration staff, measuring performance by setting goals and objectives to include annual evaluations.
• Establish and account for Inflight base goals, initiatives, and operational performance metrics in dependability, work performance, attendance, operational goals, on-board service and customer service standards of performance.
• Ensure Flight Attendants report operational situations and events accurately and timely.
• Certify the base administers Federal Aviation Regulations (FARs) and Flight Attendant Manual (FAM) compliance.
• Establish, support and maintain agreements between Union and the Company through effective communication and interaction with union representatives.
• Provide guidance to Inflight Crew Managers on mentoring, supporting, investigating, and determining outcome of investigations and interviews when violations of company policy or federal regulations occur.
• Manage the base’s SAFA (Special Assignment Flight Attendant) program, educational initiatives, and Inflight programs, policies and procedures.
• Track and provide feedback to Inflight Crew Managers on the team’s performance, service, and uniform standards, ensuring compliance and expectations are met.
• Audit and track Inflight Crew Managers’ statistics for on-board Flight Attendant performance with regulatory compliance and customer service satisfaction during Inflight operations.
• Conduct and participate in base meetings, departmental staff meetings, and Flight Attendant meetings.
• Conduct Inflight Crew Managers and administrative staff performance reviews.
• Responsible for maintaining and tracking all Flight Attendant leaves, per the attendance policy.
• Incorporate Flight Attendant performance recognition per Company programs for the base.
• Maintain high level of knowledge and ensure compliance in the areas of Company Policy, FAM, FAA Regulations, and Collective Bargaining Agreement.
• Responsible for administration of audit, sales deposits and service recovery amenity coupons.
• Collaborate with the Flight Ops Base Manager to oversee the administration of the random drug and alcohol testing for the base.
• Maintain the department probationary program at the base.
• Ensure on-call duty assignments are covered to handle operational events and be available for Flight Attendant emergencies and assistance.
• Establish and maintain a professional relationship with the Flight Ops Base Manager to facilitate joint flight operations/inflight initiatives and programs.
• Attend station hub meetings and support hub operation and leadership team.
• Ensure Regional Crew Managers maintain Charter flight operations by briefing Flight Attendants regarding on-board service specifications and special requirements.
• This is a non-flying position involving office work, airport operations, and on aircraft operations in all types of weather. Airport gate and ramp operations are noisy and can be hazardous without due caution.

Other Duties

• Other duties as assigned.

Supervisory Responsibilities

• This position will be responsible to co-lead and manage the Inflight Crew Managers and Administrative Assistants.

Competencies Required

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership in order to promote development and results.

Qualifications

• Bachelor’s degree or a combination of education and related experience
• 3 years of experience in Inflight or related field preferred
• 2 years of supervisory experience
• 5 years of supervisory preferred
• Ability to achieve Flight Attendant qualification and certification upon request
• Knowledge of FARs and Employee Contract Administration
• Reliable and self-motivated
• Analytical, interpretive and organizational skills
• Ability to multi task efficiently and effectively to meet deadlines
• Interpersonal, written and verbal communication skills and able to work with all levels of an organization
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and Powerpoint
• Ability to work additional hours including evenings, weekends, and holidays as needed

Work Environment & Physical Demands

• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags and electronic equipment not in excess of 40 lbs.
• Can involve long periods of sitting and walking on the aircraft.
• Some repetitive motion, such as typing.
• Travel up to 30%

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status: Salary Minimum Position Pay Range: USD $75,700.00/Yr. Maximum Position Pay Range: USD $90,800.00/Yr. New York City 30% Cost of Living Adjustment (COLA) Eligible: No