Infectious Disease Practice Operations Manager

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 90,000 - 120,000; Full time

Job summary

St. Luke's University Health Network is seeking a Manager, Practice Operations to lead and manage the operations of assigned practices, ensuring efficient workflows and a high-quality patient experience.

The role requires cross-functional collaboration, attention to regulatory compliance, and the ability to supervise staff while driving financial performance and performance improvement initiatives.

Qualifications

• Minimum of 2+ years of medical office or practice operations experience, including at least 1 year in a healthcare setting.
• Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance.
• Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards

Responsibilities

• Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc).
• Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc).
• Manages practice operations, workflow execution, employee collaboration and overall patient experience.
• Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.
• Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc...).
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
• Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach.
• As applicable, effectively utilizes practice leads (e.g., Practice Operations Coordinators, Clinical Coordinators, etc.) to support oversight of practice workflows/processes, etc.
• Ensures adherence to policies, procedures, and SLPG Access Governance Principles.
• Other duties as assigned.

Skills

Leadership

Communication

Team development

Quality focus

Patient service focus

Education

Bachelor’s Degree in health, business, or related field

Job description

St. Luke's University Health Network is seeking a Manager, Practice Operations to lead and manage the operations of assigned practices, ensuring efficient workflows and a high-quality patient experience.

The role requires cross-functional collaboration, attention to regulatory compliance, and the ability to supervise staff while driving financial performance and performance improvement initiatives.