Orthopedics Practice Operations Leader

St. Luke's University Health Network; Bethlehem (Northampton County); On-site; USD 90,000 - 130,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Manager of Practice Operations to lead and manage the operations of assigned medical practices, ensuring efficient workflows and a high-quality patient experience.

The role requires strong leadership across the employee lifecycle and collaboration with Billing/Coding, Facilities, and Access Center teams. The position emphasizes financial performance, process improvement, and adherence to governance Principles, with a focus on ensuring operational

Qualifications

• Bachelor’s Degree in health or business administration and three years of office management experience including one year in a health care organization required.
• Master’s Degree in health or business administration and one year of office management experience including one year in a health care organization required.
• Associate degree in health or business administration and eight years of office management experience including one year in a health care organization required.
• High School Diploma and eight years of office management experience including one year in a health care organization required.

Responsibilities

• Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.
• Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
• Manages practice operations, workflow execution, employee collaboration and overall patient experience.
• Partners with other organizational functions to coordinate and facilitate effective practice operations.
• Maintains strong collaboration with Access Center operations and centralized functions to enable seamless operations and optimal patient/employee experiences.
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
• Achieves expected practice financial performance through judicious expense management, resource utilization, volume growth, and financial management best practices.
• Utilizes organizational tools to monitor practice performance and develops improvement strategies via a multidisciplinary team-based approach.
• As applicable, utilizes practice leads to support oversight of practice workflows/processes.
• Ensures adherence to policies, procedures, and SLPG Access Governance Principles.

Skills

Business acumen

Communication skills

Leadership presence

Quality focus

Patient service orientation

Strategic thinking

Financial management

HR management

Information governance

Risk management

Quality management

Education

Bachelor’s Degree in health or business administration

Master’s Degree in health or business administration

Associate degree in health or business administration

High School Diploma with 8 years office management experience

Job description

St. Luke’s University Health Network is seeking a Manager of Practice Operations to lead and manage the operations of assigned medical practices, ensuring efficient workflows and a high-quality patient experience.

The role requires strong leadership across the employee lifecycle and collaboration with Billing/Coding, Facilities, and Access Center teams. The position emphasizes financial performance, process improvement, and adherence to governance Principles, with a focus on ensuring operational