Practice Operations Leader - Healthcare

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 90,000 - 115,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA seeks a Manager of Practice Operations to lead and optimize the operations of assigned practices. You will oversee staffing, scheduling, patient access, and workflow while ensuring a high-quality patient experience consistent with our standards.

The role requires at least 2 years of healthcare operations experience and a bachelor’s degree (preferred). Strong leadership, communication, and problem-solving skills are essential in this hands-on

Qualifications

• Bachelor's degree preferred.
• Minimum of 2+ years of medical office or practice operations experience.
• Experience supervising staff and managing daily operations.

Responsibilities

• Lead operations across assigned practices and manage the employee lifecycle for direct reports.
• Coordinate staffing, scheduling, patient access and workflow management to ensure smooth operations.
• Enhance patient experience and maintain SLPG standards through effective collaboration with departments.
• Escalate and address operational, technical, patient and staff issues as needed.
• Monitor performance metrics and drive improvement initiatives with a multidisciplinary team.

Skills

Healthcare operations

Staff supervision

Scheduling

Patient access

Regulatory compliance

Education

Bachelor's degree preferred

Job description

St. Luke's University Health Network in Bethlehem, PA seeks a Manager of Practice Operations to lead and optimize the operations of assigned practices. You will oversee staffing, scheduling, patient access, and workflow while ensuring a high-quality patient experience consistent with our standards.

The role requires at least 2 years of healthcare operations experience and a bachelor’s degree (preferred). Strong leadership, communication, and problem-solving skills are essential in this hands-on