Medical Office Operations Director

St. Luke’s Health Network, Inc.; Coaldale (Schuylkill County); On-site; USD 90,000 - 120,000; Full time

Job summary

St. Luke's Health Network, Inc. seeks an experienced administrator to oversee the daily operations and strategic direction of the St.

Luke's Physician Group Medical Office Building. The role directs clinical and clerical staff, ensures efficient front/back-office workflows, and drives financial performance and compliance. You will collaborate with service line administrators, manage centralized registrations, and design business plans with leadership and physicians to support growth and

Responsibilities

• Management and oversite of St. Luke's Physician Group Medical Office Building
• Partner and collaborate with specialty Service Line Administrators and Managers
• Maintain centralized registration across multiple practices within Medical Office Building
• Design and implement business plan for the Medical Office Building in conjunction with leadership and physician(s)
• Provide daily clinical and clerical support for primary and specialty patients and staff
• Responsible for personnel administration including recruitment, payroll oversight and approval, grievance resolution and evaluations in conjunction with Human Resources
• Maintain schedules and regularly meet with office staff and physicians
• Responsible for coordinating and implementing practice measures for Value Based metrics - as appropriate
• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices
• Carry out directives of St. Luke's Network to ensure compliance with all federal and local regulations pertaining to all areas of business and clinical practice
• Maintains strong collaboration and connectivity with Access Center operations and centralized functions to enable seamless operations and optimal patient/employee experiences
• Coordinate purchasing through purchasing system of St. Luke's Hospital
• Investigate and improve system to resolve conflicts with purchasing
• Oversees all aspects of billing and financial management in the Medical Office Building
• Coordinate billing functions through Physician Billing to optimize reimbursement
• Coordinate staff and physician education as required to maintain optimal procedure coding
• Within guidelines established, approve invoices and major purchases: purchase furnishings and medical equipment for offices
• Coordinate participation with insurances accepted by St. Luke's Physician Group
• Responsible for facility management of all owned facilities. Act as liaison with landlord for leased facilities
• Work with physicians as necessary in scheduling practice hours for efficient office operation
• Participate in development of annual budgets for St. Luke's Physician Group offices
• In conjunction with St. Luke's Physician Group administration, physicians and staff develop and implement short- and long-range goals and marketing strategies for practices and St. Luke's Physician Group
• Review financial reports monthly. Develop work plans as appropriate to meet budgetary goals and meet regularly with physicians to review budgets and compensation
• Complete monthly reporting on statistical data relevant to service lines in the Medical Office Building to be shared with Hospital and SLPG Leadership
• Coordinate and facilitate routine service line planning meetings with SLPG and Hospital Entity to ensure consistent regional growth of assigned areas
• Works with service line leadership to onboard/launch new service lines
• Complete Clinical and Clerical Staff performance reviews and provide feedback to colleagues
• Facilitate colleague engagement initiatives to encourage ongoing teamwork and support individual professional growth
• Prepare presentation and report out monthly service line metrics to respective SLPG service line and hospital leadership
• Carry out the above responsibilities in such a way as to promote a positive, supportive and creative culture within St. Luke's Physician Group and St. Luke's Hospital and Health Network
• Maintains confidentiality of all materials handled within the Netwo

Job description

St. Luke's Health Network, Inc. seeks an experienced administrator to oversee the daily operations and strategic direction of the St.

Luke's Physician Group Medical Office Building. The role directs clinical and clerical staff, ensures efficient front/back-office workflows, and drives financial performance and compliance. You will collaborate with service line administrators, manage centralized registrations, and design business plans with leadership and physicians to support growth and