Indy Inside Sales & Customer Support Specialist

Hurco-Companie; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Hurco-Companie in Indianapolis, IN is seeking an Inside Sales Specialist to join our team. You will assist distributors and customers with questions, troubleshooting, and product support, providing a positive customer experience.

The ideal candidate is friendly, professional, and able to communicate via phone, email, and other channels while prioritizing multiple requests and working independently.

Qualifications

• Prior customer service or support experience.
• Fluent in English (speaking, reading, writing).
• Strong verbal and written communication skills.
• Experience with ERP systems a plus (D365 F&O a plus).
• Positive, professional attitude with a genuine desire to help customers.
• Strong problem-solving and organizational skills.
• Ability to work independently and manage multiple requests.
• Willingness to learn new products, systems and processes.

Responsibilities

• Respond to customer and distributor inquiries by phone, email, and/or chat
• Provide fast, friendly, and professional customer support
• Assist with product, service, and technical-related questions
• Troubleshoot customer issues and identify appropriate solutions or resources
• Research questions and follow through to ensure issues are resolved
• Maintain accurate and detailed records of customer interactions and resolutions
• Develop a strong understanding of our products, services, and policies
• Work closely with team members and other departments to resolve customer issues
• Share customer feedback and identify opportunities to improve the customer experience
• Maintain a professional and helpful attitude in all customer interactions

Skills

Customer service

Communication

Problem solving

Organization

Independent work

Multitasking

English fluency

Tools

ERP systems

D365 F&O

Job description

Hurco-Companie in Indianapolis, IN is seeking an Inside Sales Specialist to join our team. You will assist distributors and customers with questions, troubleshooting, and product support, providing a positive customer experience.

The ideal candidate is friendly, professional, and able to communicate via phone, email, and other channels while prioritizing multiple requests and working independently.