Industrial Tools Customer Service Pro - Flexible Schedule

PTSolutions; Carson City (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Holidays

Growth opportunity

401(k) with Company Match

Job summary

PTSolutions in Carson City, NV is seeking a Customer Service Representative to act as a liaison between customers and internal teams, providing product information and resolving issues with accuracy and efficiency.

You will process orders, respond to inquiries via phone and email, and develop relationships to promote timely solutions and repeat business. Training will be provided to use our systems and understand our products, with opportunities for growth and advancement.

Qualifications

• Excellent communication skills including verbal, written, and interpersonal are required.
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning skills.
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company.
• Must have the ability to establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work with cross-functional teams to achieve company goals.

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Communication skills

Problem solving

Customer-centric attitude

Rapport building over the phone

Multi-tasking

Cross-functional collaboration

Verbal and written communication

Tools

Windows OS

Microsoft Outlook

Excel

Teams

Job description

PTSolutions in Carson City, NV is seeking a Customer Service Representative to act as a liaison between customers and internal teams, providing product information and resolving issues with accuracy and efficiency.

You will process orders, respond to inquiries via phone and email, and develop relationships to promote timely solutions and repeat business. Training will be provided to use our systems and understand our products, with opportunities for growth and advancement.