Customer Success & Order Solutions Specialist

Production Tool Supply Company LLC; Omaha (NE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Tuition Reimbursement

401(k) with Company Match

Company Paid Dental and Vision

Life Insurance

Job summary

PTSolutions in Omaha, NE is seeking a Customer Service Representative to act as a liaison between customers and internal teams. You will provide product information, process orders and returns, and resolve issues with accuracy and efficiency.

You will train to use our systems and speak about our products, focusing on patient, detail-oriented service and confident troubleshooting to ensure a superior customer experience.

Qualifications

• Excellent communication skills including verbal, written, and interpersonal are required.
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning skills.
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company.
• Must have the ability to establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work with cross-functional teams to achieve company goals.

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Excellent communication

Microsoft Outlook/Excel/Teams

Problem solving

Customer-centric attitude

Rapport building (phone)

Multi-tasking

Cross-functional collaboration

Tools

Cutting tools knowledge

Job description

PTSolutions in Omaha, NE is seeking a Customer Service Representative to act as a liaison between customers and internal teams. You will provide product information, process orders and returns, and resolve issues with accuracy and efficiency.

You will train to use our systems and speak about our products, focusing on patient, detail-oriented service and confident troubleshooting to ensure a superior customer experience.