Customer Service Representative

PTSolutions; Itasca (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Tuition Reimbursement

401(k) with Company Match

PPO Medical, Vision, Dental

Job summary

PTSolutions in Itasca, IL, is seeking a Customer Service Representative to join their team. In this role, you will process orders, provide information to customers, and resolve issues effectively.

The ideal candidate should have at least 2 years of customer service experience and excellent communication skills. This position is local to the Chicagoland area, and authorization to work in the U.S. is required. PTSolutions offers competitive pay and comprehensive benefits.

Qualifications

• 2+ years of experience in Customer Service.
• Knowledge of cutting tools.
• Ability to work effectively with cross-functional teams.

Responsibilities

• Process customer orders and changes.
• Provide timely information to customers about their orders.
• Respond to requests for quotes and product info.
• Handle customer issues and ensure resolution.
• Partner with the sales team to meet customer expectations.
• Develop customer relationships and inform of sales.

Skills

Excellent communication skills

Proficient in Microsoft Outlook

Strong problem-solving skills

Customer-centric attitude

Ability to multi-task

Job description

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

Why join the PTSolutions Team?

• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• Check out our website for more information! https://www.pts-tools.com/

If your experience aligns with the description below and you're ready to be a part of a growing team and a true partner to our customers, then click Apply Now! Placement will occur ASAP.

Position Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Required Experience

• Excellent communication skills including verbal, written, and interpersonal are required.
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning skills.
• Customer‑centric attitude and a desire to grow with & contribute to customer‑focused company.
• Must have the ability to establish rapport and build demand over the phone.
• Ability to multi‑task, prioritize, and manage time effectively.
• Ability to work with cross‑functional teams to achieve company goals.

The Most Qualified Candidates Will Have

• 2+ years of experience in Customer Service.
• Knowledge of cutting tools.

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Itasca, IL facility, so only candidates residing in the Chicagoland area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keyword: Customer Service Representative