Customer Service Representative

PTSolutions; Fort Wayne (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Attendance Awards

Competitive Pay with Overtime eligibility

Tuition Reimbursement

401(k) with Company Match

PPO Medical, Vision, and Company Paid Dental

Company Paid Short-Term and Long-Term Disability

Life Insurance and EAP

Job summary

PTSolutions in Fort Wayne, IN is looking for a Customer Service Representative to join our team. You will act as a liaison with customers, providing product information, processing orders, and resolving issues efficiently.

The ideal candidate has 2+ years of customer service experience and excellent communication skills. We offer competitive pay, paid holidays, tuition reimbursement, and growth opportunities within the company.

Qualifications

• Strong communication skills, both verbal and written.
• Proficient in Microsoft Outlook, Excel, and Teams.
• Ability to solve problems and reason deductively.
• Customer-focused with a desire to grow alongside the company.
• Able to build rapport and manage tasks effectively.

Responsibilities

• Process customer orders and returns accurately.
• Provide timely updates and product information to customers.
• Demonstrate thorough product knowledge for inquiries.
• Handle customer issues effectively and follow up for resolution.
• Collaborate with the sales team to exceed service expectations.
• Build customer relationships and close sales opportunities.
• Perform other duties as assigned.

Skills

Excellent communication skills

Proficient in Windows and Microsoft Office

Problem-solving skills

Customer-centric attitude

Ability to establish rapport over the phone

Time management

Ability to work in teams

Education

2+ years of experience in Customer Service

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Job Description

PTSolutions, the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States, has more than 30 locations throughout the country and over 400,000 square feet of warehouse space. The company is continuously expanding its product offerings while guaranteeing responsive personal service and same‑day shipping.

As our customers' businesses grow, we grow with them. PTSolutions offers customizable, advanced inventory options that reduce overspending and overhead, and provides on‑site evaluations and training programs to help customers improve manufacturing processes and reduce costs. From VMI to procurement, PTSolutions is a full‑service provider that supports customers every step of the way.

We are looking to add a Customer Service Representative to our growing team. The role acts as a liaison between external and internal parties, provides product information, answers questions, and resolves issues with accuracy and efficiency. Training will be provided to use our systems and speak about our products. We seek a patient, detail‑oriented, confident troubleshooter committed to delivering a superior customer experience.

Why join the PTSolutions Team?

• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunities locally and nationally (promotion from within)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short‑Term Disability, Long‑Term Disability, Life Insurance, EAP
• Voluntary Employee, Spouse, and Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• Check out our website for more information: https://www.pts-tools.com/

Position Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers regarding order status updates and product knowledge.
• Demonstrate thorough understanding of product offerings to respond accurately to requests for quotes and product information via phone and email.
• Handle customer issues, provide appropriate solutions and alternatives within order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet and exceed customer service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and close sales opportunities when identified.
• Perform additional duties as assigned.

Required Experience, Knowledge, Skills, and Abilities

• Excellent communication skills, including verbal, written, and interpersonal.
• Proficient use of Windows, Microsoft Outlook, Excel, and Teams.
• Strong problem‑solving and deductive reasoning skills.
• Customer‑centric attitude and desire to grow with and contribute to the company.
• Ability to establish rapport and build demand over the phone.
• Ability to multi‑task, prioritize, and manage time effectively.
• Ability to work with cross‑functional teams to achieve company goals.

The Most Qualified Candidates Will Have

• 2+ years of experience in Customer Service.
• Knowledge of cutting tools.

This job description is not intended to be all‑inclusive. Employees may be required to perform other related duties to meet the ongoing needs of the Company.

Location: Fort Wayne, IN. Candidates must reside in the Fort Wayne area and be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.