Industrial Tools Customer Solutions Specialist

PTSolutions; Fort Wayne (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Attendance Awards

Competitive Pay with Overtime eligibility

Tuition Reimbursement

401(k) with Company Match

PPO Medical, Vision, and Company Paid Dental

Company Paid Short-Term and Long-Term Disability

Life Insurance and EAP

Job summary

PTSolutions in Fort Wayne, IN is looking for a Customer Service Representative to join our team. You will act as a liaison with customers, providing product information, processing orders, and resolving issues efficiently.

The ideal candidate has 2+ years of customer service experience and excellent communication skills. We offer competitive pay, paid holidays, tuition reimbursement, and growth opportunities within the company.

Qualifications

• Strong communication skills, both verbal and written.
• Proficient in Microsoft Outlook, Excel, and Teams.
• Ability to solve problems and reason deductively.
• Customer-focused with a desire to grow alongside the company.
• Able to build rapport and manage tasks effectively.

Responsibilities

• Process customer orders and returns accurately.
• Provide timely updates and product information to customers.
• Demonstrate thorough product knowledge for inquiries.
• Handle customer issues effectively and follow up for resolution.
• Collaborate with the sales team to exceed service expectations.
• Build customer relationships and close sales opportunities.
• Perform other duties as assigned.

Skills

Excellent communication skills

Proficient in Windows and Microsoft Office

Problem-solving skills

Customer-centric attitude

Ability to establish rapport over the phone

Time management

Ability to work in teams

Education

2+ years of experience in Customer Service

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

PTSolutions in Fort Wayne, IN is looking for a Customer Service Representative to join our team. You will act as a liaison with customers, providing product information, processing orders, and resolving issues efficiently.

The ideal candidate has 2+ years of customer service experience and excellent communication skills. We offer competitive pay, paid holidays, tuition reimbursement, and growth opportunities within the company.