Technical Support Specialist

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

On-site work

Job summary

WEG Electric Corp. (USA) is seeking a Technical Support Specialist for industrial products. You will troubleshoot, startup, and provide post-sales support for WEG motors, drives, and automation equipment to customers, distributors, and field personnel.

The role suits candidates with electrical/electronic/mechatronic backgrounds and a customer-focused approach. On-site Duluth, GA operations and a full benefits package accompany this opportunity.

Qualifications

• Associate degree or technical certification in Electrical Systems, Electronics, Mechatronics, Industrial Systems Technology, Automation & Controls, or a related field preferred.
• High School Diploma or GED required.
• Recent graduates from technical and trade programs are encouraged to apply.

Responsibilities

• Provide technical support to customers and end users by phone or email with basic startup of WEG products.
• Provide after-hours phone support.
• Send Field Service Request Form to customers when requested or when scope extends beyond reasonable support.
• Assist field support personnel by phone or email with drawings and using WEG resources.
• Send Return Authorization Request Form to customers when requested or deemed appropriate.
• Record call and email details in the technical support database.
• Record non-conformities of WEG products in the database.
• Review field service reports for warranty validation.
• Perform product inspections (static and power test) per manuals.
• Conduct root cause analysis to determine if issue is manufacturer defect or external.
• Provide quotes for repair of WEG products.
• Document evaluations, parts and cost details in the database.
• Keep workbenches and lab organized and clean.
• Assist parts department to identify parts for customers.
• Provide backup to Field Service Engineer and Repair Lab Engineer.

Skills

Troubleshooting

Electrical systems

Schematics interpretation

Communication skills

Customer support

Documentation/databases

Education

Associate degree or cert in Electrical Systems/Electronics/Mechatronics/Industrial Systems or Automation (preferred)

High School Diploma or GED (required)

Recent technical graduates encouraged

Job description

About The Role

WEG Electric Corp. has an excellent opportunity for a

About The Role

WEG Electric Corp. has an excellent opportunity for a Technical Support Specialist - Industrial Products (Service Engineering Specialist). In this role, you will support WEG motors, drives, and industrial products by providing technical troubleshooting, startup assistance, and post-sales support to customers, distributors, and field service personnel. This position is ideal for candidates with backgrounds in electrical systems, electronics, mechatronics, industrial maintenance, automation, or related technical disciplines who are looking to build a career in industrial technology.

Knowledge & Skills

• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
• Effective verbal and written communication skills.
• Ability to diagnose and resolve technical issues while providing excellent customer support.
• Experience using computer applications and support databases to document service activities.

Experience

• 1+ years of experience in technical support, industrial maintenance, electrical systems, electronics, automation, HVAC, or related technical fields.
• Troubleshooting experience with electrical, electronic, or industrial equipment preferred.
• Experience supporting customers, end users, technicians, or field service personnel is a plus.

Education

• Associate degree or technical certification in Electrical Systems, Electronics, Mechatronics, Industrial Systems Technology, Automation & Controls, or a related field preferred.
• High School Diploma or GED required.
• Recent graduates from technical and trade programs are encouraged to apply.

Primary Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest electric motor manufacturers in the world, producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the capital goods sector and has five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation, and a full benefits package.

Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected status.