Industrial Shop Service Advisor & Estimator

Altorfer Cat; Addison (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Holidays

Paid Parental Leave

Paid Time Off

Job summary

Altorfer Cat is seeking a Commercial Shop Service Advisor to serve as the primary customer contact and coordinate service activities from initial repair request to invoicing. You will work with technicians, PSSRs, and management to develop estimates, communicate status, and maintain accurate work orders for engines, generators, and industrial equipment.

The role emphasizes customer experience, adherence to pricing guidelines, and collaboration across departments to improve efficiency and

Qualifications

• Experience in industrial or marine engine service, truck service, generator service, or related environment.
• Strong customer service, written and verbal communication, and problem-solving skills.

Responsibilities

• Review technician findings and estimates with technicians to ensure accuracy and profitability.
• Verify parts, labor, and costs align with repair requirements and company guidelines.
• Respond to customer inquiries professionally and document all information for work orders.
• Obtain customer approval of estimates and changes before work proceeds.
• Communicate repair recommendations, quotes, parts availability, and job status to customers and sales reps.
• Coordinate shop scheduling and progress with service management and technicians.
• Review completed work orders and ensure accurate invoicing and closure.

Skills

Customer service

Communication

Problem-solving

Tools

CRM systems

Microsoft Outlook

Excel

Job description

Altorfer Cat is seeking a Commercial Shop Service Advisor to serve as the primary customer contact and coordinate service activities from initial repair request to invoicing. You will work with technicians, PSSRs, and management to develop estimates, communicate status, and maintain accurate work orders for engines, generators, and industrial equipment.

The role emphasizes customer experience, adherence to pricing guidelines, and collaboration across departments to improve efficiency and