IT Technical Support Specialist

Aspen Aerogels, Inc.; East Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Aspen Aerogels, Inc. in East Providence is seeking a Technical Support Specialist to resolve a variety of IT infrastructure issues. The ideal candidate will have over 5 years of experience in Desktop Support and hold CCNA and Network+ certifications. This role involves providing user support, managing hardware and software installations, and maintaining IT records. Applicants should be skilled in Windows environments, networking fundamentals, and capable of effective communication. This position offers significant growth opportunities in a supportive team environment.

Qualifications

• 5+ years in a Desktop Support role.
• Ability to lift computers & equipment weighing up to 70 pounds.

Responsibilities

• Support end-user software applications, hardware, and network-related issues.
• Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software.
• Support plant hardware, server, and network infrastructure.
• Monitor and respond to incidents in an IT ticketing system.
• Maintain accurate records for company assets.

Skills

Desktop Support

Windows 7 & 10

Windows Server 2012R2, 2016

TCP/IP, DNS, DHCP, VLANs

AirWatch and Mobile Device Management

VoIP and cellular phones deployment

MS Office applications support

Active Directory

Virtual Machines and Remote Desktop Services

Communication skills

Education

CCNA and Network+ Certifications

Job description

Information Technology Technical Support Specialist

Aspen Aerogels, Inc. is a rapidly growing company founded in 2001 to capitalize on proprietary and patented advances in aerogel technology. Aspen has developed a proprietary, easy‑to‑use blanket form of aerogels with broad application to a variety of markets including Oil & Gas, Building & Construction, Outdoor Gear & Apparel, Solar Thermal, Appliances and Transportation. With facilities in Northborough, Mass and East Providence, RI, Aspen has 250 employees.

Summary of Duties

As a Technical Support Specialist, you will be responsible for resolving a variety of technical issues and answering questions that arise daily, related to the IT infrastructure and end‑user computing environment at Aspen's East Providence Manufacturing facility. You will also have the opportunity to work on technical projects in a team-oriented environment. This position provides an extensive growth opportunity for the right candidate to work on 50% user support, 20% Windows server, 20% IT & Cyber‑security project work, and 10% networking & infrastructure.

Essential Duties and Responsibilities

• Support end‑user software applications, hardware, and network-related issues.
• Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software.
• Support plant hardware, server, and network infrastructure.
• Monitor and respond to incidents created in an IT ticketing system and escalated issues as necessary.
• Maintain accurate hardware and software records for company assets.
• Develop and maintain relationships with vendors and support partners in supporting plant operations.

Required Skills & Experience

• 5+ Years in a Desktop Support role.
• Experience with deploying Windows 7 & Windows 10 devices.
• Windows Server 2012R2, 2016.
• Understanding of TCP/IP, DNS, DHCP, VLANs, and wireless networks.
• Experience with AirWatch and Mobile Device Management technologies.
• Deployment and support of VoIP and cellular phones, iPads & mobile devices.
• Ability to support/troubleshoot MS Office applications.
• Working knowledge of Active Directory Domains, Forests & Group Policy.
• Experience working with Virtual Machines and Remote Desktop Services.
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
• Ability to lift computers & equipment weighing up to 70 pounds.

Certification Requirements

Successful candidate must have CCNA and Network+ Certifications.

NOTE

This is an industrial manufacturing environment. Our process creates dust and there is a consistent, noticeable chemical odor in the plant and some individuals may find the dust and odor irritating.

Equal Employment Opportunity Statement

• Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
• Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please let us know the nature of your request and your contact information.
• For Our Rhode Island Applicants: Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The East Providence, RI facility of Aspen Aerogels is subject to Title 28, Chapter 29-6.2 of Rhode Island General Laws, which governs Worker's Compensation.