IT & OT Field Technician — Industrial Ops & Cybersecurity

Vopak; Los Angeles (CA); Hybrid; USD 78,000 - 90,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401(k) Savings Plan

Paid Holidays

Paid Time Off

Job summary

Vopak is looking for a proactive IT/OT Field Technician to support IT modernization and maintain critical OT systems across West Coast terminals. You will ensure uptime, work under senior leaders, and gain expertise across corporate IT and industrial environments.

This hybrid role requires hands-on troubleshooting of hardware, software, networks, and AV systems on site, with incident management in ServiceNow and CMDB maintenance.

Qualifications

• Associate’s degree or relevant technical training; certifications (CompTIA A+/Network+, ITIL) preferred.
• Proficient in English and able to work independently on-site.
• 2–4 years of hands-on IT field support experience with strong troubleshooting.
• Experience with incident management using ITIL-based processes (ServiceNow) and CMDB data.

Responsibilities

• Provide on-site hardware, mobile devices, and AV/meeting tech support.
• Manage incidents and requests via ServiceNow in ITIL style.
• Maintain IT assets, lifecycle data, and CMDB records.
• Drive IT modernization projects with Global IT teams and vendors.
• Triage and troubleshoot OT systems to minimize downtime.
• Enforce OT cybersecurity protocols and regulatory compliance.
• Identify and remediate vulnerabilities across terminal environments.
• Oversee OT asset lifecycle and configuration management.

Skills

IT field support

Troubleshooting

English proficiency

Fast learner

On-site technical contact

Security awareness

Basic network diagnostics

Active Directory provisioning

VLANs/Wi-Fi

Education

Associate’s degree or technical training

Tools

ServiceNow

Google Workspace

Active Directory

Job description

Vopak is looking for a proactive IT/OT Field Technician to support IT modernization and maintain critical OT systems across West Coast terminals. You will ensure uptime, work under senior leaders, and gain expertise across corporate IT and industrial environments.

This hybrid role requires hands-on troubleshooting of hardware, software, networks, and AV systems on site, with incident management in ServiceNow and CMDB maintenance.