IT Support Technician (Night Shift)

Hirewell; Town of Texas (WI); On-site; USD 65,000 - 80,000; Full time

Job summary

Hirewell in Wisconsin is seeking an Industrial IT Technician to own on-site IT/OT support for the manufacturing plant. You will manage first-line and escalation support, maintain the plant network, support MES/CMMS and factory software, and assist with end-user hardware and peripheral devices.

The role includes 12-hour night shifts on a rotating 2-2-3 schedule, with predictable days off and every other Friday–Sunday weekend off.

Qualifications

• Associate degree in IT/Industrial Technology or equivalent hands-on experience.
• Must be legally authorized to work in the United States.
• Strong computer, networking, and endpoint skills, with Microsoft 365 proficiency.
• Experience with SQL Server or similar plant data stores.
• Experience with Dynamics 365 in manufacturing or distribution, or ability to learn D365 F&O/SCM.

Responsibilities

• Provide on-site and remote IT/OT support for plant users across workstations, laptops, mobile devices, printers, scanners, and peripherals.
• Manage help desk tickets and resolve production-critical incidents.
• Maintain the plant and office network with switches, VLANs, and basic routing.
• Coordinate firmware and software updates on IT/OT equipment.
• Deploy, configure, and repair PCs, thin clients, industrial PCs, printers, barcode scanners, and related devices.
• Support MES/CMMS applications and plant software.
• Lead or participate in root-cause analysis of downtime events.

Skills

Networking

Microsoft 365

SQL Server knowledge

Dynamics 365 experience

Industrial PLC knowledge

OT/IT integration

Root-cause analysis

Documentation

Education

Associate degree in IT/Industrial Technology

Tools

MES / shop-floor systems

CMMS

Rockwell / Allen-Bradley Studio 5000

RSLogix

PowerFlex drives

D365 F&O / SCM

Microsoft 365 admin tools

Entra ID

Job description

6:00 PM to 6:00 AM on a rotating 2-2-3 schedule. You will work 12-hour night shifts with predictable days off, never working more than 3 consecutive nights, and enjoying every other Friday–Sunday weekend off!

Salary Range

$65,000 - $80,000 + bonus

Job Summary

The Industrial IT Technician is the on-site owner of information technology and operational technology (IT/OT) support for the manufacturing plant. The technician provides first-line and escalation support for all plant IT issues, maintains the installed network, supports enterprise and manufacturing software, and supports end-user and industrial hardware. When not resolving production-critical (P1/SEV1) incidents, the technician works the help desk / service desk queue.

Job Duties & Responsibilities

End-User and Help Desk Support

• Provide on-site and remote support for all plant users across workstations, laptops, mobile devices, printers, scanners, and peripherals.
• Work the help desk / service desk ticket queue for hardware, software, account, and access issues when not handling production-critical incidents.
• Support Microsoft 365 daily use, including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.
• Assist Human Resources and plant leadership with employee IT issues, including onboarding, offboarding, access provisioning, and device deployment.

Network and Infrastructure

• Support the installed plant and office network, including switches, wireless access points, cabling, VLANs, and basic routing.
• Maintain connectivity between IT networks and OT / industrial networks, focusing on segmentation, secure vendor access, and shop-floor drops.
• Troubleshoot network issues affecting production terminals, HMIs, scanners, label printers, RF devices, and office systems.
• Act as the local technical resource for network incidents and participate in root-cause analysis of plant-wide outages.
• Document local network topology, assets, and system changes.

Software and Microsoft Backend

• Support Microsoft 365 administration at the plant level, including OneDrive, SharePoint libraries, Teams, licensing, and device compliance.
• Support plant software applications such as MES / shop-floor systems, CMMS, label/print systems, and vendor tools.
• Coordinate firmware and software updates on applicable IT and OT-connected equipment, tracking versions and change history.
• Escalate D365, identity, or platform issues to corporate IT, application owners, or Microsoft support as needed.

Hardware and Shop-Floor Systems

• Deploy, configure, and repair PCs, thin clients, industrial PCs, printers, barcode scanners, cameras, print-and-apply applicators, and related devices.
• Support hardware used on conveyors, automation cells, robotics, palletizers, saws, and ancillary production equipment where IT/OT connectivity is involved.
• Perform preventative maintenance and inspections on assigned IT/OT assets and update PMs to improve uptime.
• Troubleshoot assigned equipment and systems, serving as an escalation point for lower-level maintenance and escalating to leadership or OEMs when required.
• Audit vendor work against quality and SLA expectations and report findings to leadership.

Operations, Incidents, and Collaboration

• Provide 24/7 coverage for P1 / SEV1 incidents that stop or severely impact production.
• Lead or support root-cause analysis of major downtime events on assigned systems.
• Mentor plant personnel on the correct use of equipment, applications, and IT/OT procedures.
• Support corporate IT on daily maintenance, new equipment installs, and hardware/software standards.

Job Qualifications

Required Qualifications

• Associate degree in Information Technology, Industrial Technology, or a related technical field, or equivalent hands‑on experience (mechanical, manufacturing, or industrial engineering background preferred).
• Must be legally authorized to work in the United States.
• Strong computer, networking, and endpoint skills, with proficiency in Microsoft 365 and Microsoft Entra ID.
• Working knowledge of Microsoft SQL Server or similar data stores used by plant applications.
• Experience supporting Dynamics 365 (or a comparable ERP) in a manufacturing or distribution environment, or a clear ability to learn D365 F&O / SCM plant processes.
• Experience with industrial networks, serial/Ethernet device connectivity, and interfacing shop‑floor clients.
• Experience with I/O, PLC logic, HMIs, and troubleshooting PLC‑connected systems.
• Experience with industrial robots or automated manufacturing equipment.
• Ability to read manufacturer drawings, electrical schematics, and equipment manuals.
• Strong mechanical aptitude and familiarity with control panels and field devices.
• Methodical troubleshooting skills, strong judgment, and a proactive "make it happen" approach.
• Ability to work weekends, nights, and holidays when required.

Preferred Qualifications

• Experience with barcode scanners, machine vision, print‑and‑apply, and RFID hardware.
• Prior lead or supervisory experience.
• Prior experience working in a manufacturing plant, with an integrator, or with an equipment OEM.
• Knowledge of industrial conveyor and palletizing systems.
• Hands‑on experience with Rockwell / Allen‑Bradley platforms (Studio 5000, RSLogix, PowerFlex drives) and industrial Ethernet.
• CompTIA A+ / Network+, Microsoft certifications (MD-102, AZ-104, or D365‑related), or equivalent credentials.
• Familiarity with OT cybersecurity practices (network segmentation, IEC 62443 concepts, secure remote access).

Core Competencies

• Judgment: Makes sound calls confidently, explains the reasoning behind them, loops in the right stakeholders, and acts decisively.
• Problem Solving: Digs into issues to find the root cause, weighs multiple solutions before picking one, and works well with others under pressure.
• Safety and Security: Follows safety rules, identifies and reports unsafe conditions, and operates equipment properly.
• Initiative: Looks for ways to improve plant systems proactively, catches problems early, and adjusts when priorities change.
• Technical Skills: Knows skill gaps, pursues continuous learning through training and hands‑on practice, and shares knowledge with the team.
• Customer Service: Treats plant employees and operators like customers by responding promptly, communicating clearly, and resolving tickets thoroughly.

Physical Demands and Work Environment

• Environment: Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machinery.
• Physical Requirements: Must be able to lift up to 50 lbs, push and pull up to 40 lbs, stand, lift, and carry consistently, and possess proper hearing, vision, and speech capabilities.
• Personal Protective Equipment: Must be able to wear required PPE (hearing protection, safety glasses, goggles, or shields).