Industrial Inside Sales Pro - Convert Inquiries to Sales

Ryan Herco Flow Solutions; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems and related products. This role emphasizes delivering excellent customer service, converting inquiries into orders, and supporting sales initiatives from the ACS system to outside sales collaboration.

You will handle bids, quotations, and data entry while staying current on product offerings and attending trainings to support account management for diverse industries.

Qualifications

• 2+ years of proven sales and/or customer service experience.
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment.
• Excellent people skills. Interacts effectively and works productively with a wide range of people.
• Organized and detail-oriented.
• Fast learner with the ability to grasp new concepts.
• Persuasive, amiable, self-motivated, and goal oriented.
• Excellent written and oral communication skills.
• MS Office (i.e. Word, Excel) savvy.
• Must be able to type 40 WPM

Responsibilities

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan.
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required.
• Updates and maintains database

Skills

Sales experience

Customer service

Communication skills

Microsoft Office

Typing speed

People skills

Tools

ACS system

Job description

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems and related products. This role emphasizes delivering excellent customer service, converting inquiries into orders, and supporting sales initiatives from the ACS system to outside sales collaboration.

You will handle bids, quotations, and data entry while staying current on product offerings and attending trainings to support account management for diverse industries.