Industrial Inside Sales & Customer Care Specialist

Central States Industrial (CSI); Springfield (MO); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Retirement planning

Continuing education support

Company luncheons

Casual Fridays

Wellness program

Volunteering opportunities

Job summary

A machinery manufacturing company in Springfield, Missouri is seeking an Entry Level Customer Advocate. Responsibilities include managing customer relationships, processing quotes and orders, and ensuring satisfaction throughout the sales cycle. Candidates should have strong communication and organizational skills along with at least two years of customer service experience. A high school diploma is required, with college credits preferred. The position offers a salary between $20 and $24 per hour, with benefits including health, paid time off, and retirement planning.

Qualifications

• 2+ years in customer service field.
• Order entry experience.
• 2+ years in sanitary process industry, desired.
• Industrial food or pharmaceutical experience, desired.

Responsibilities

• Develop and maintain rapport with customers, vendors, and internal customers.
• Communicate daily via phone and email throughout the sales cycle to ensure customer satisfaction.
• Process and manage quotes and orders to exceed customer expectations.
• Negotiate with vendors to maintain a profitable margin on orders.

Skills

Mechanical aptitude

Organizational skills

Communication skills

Customer relationship development

Education

High school diploma/GED

College credits (preferred)

Bachelor of Science (preferred)

Technical (mechanical) emphasis (preferred)

Job description

A machinery manufacturing company in Springfield, Missouri is seeking an Entry Level Customer Advocate. Responsibilities include managing customer relationships, processing quotes and orders, and ensuring satisfaction throughout the sales cycle. Candidates should have strong communication and organizational skills along with at least two years of customer service experience. A high school diploma is required, with college credits preferred. The position offers a salary between $20 and $24 per hour, with benefits including health, paid time off, and retirement planning.