Industrial Field Service Technician – Installations & Support

Komatsu Mining Corp.; Chicago (IL); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

401k

Vacation & holidays

Employee assistance

Disability benefits

Life insurance

Learning & development

Job summary

Komatsu Mining Corp. seeks a Field Service Technician to provide on-site installation, maintenance, and repair of Komatsu machinery at customer sites. You will coordinate with sub-contractors and customer staff to ensure high-quality service and safety compliance.

The role requires frequent travel (70%+), strong problem-solving skills, and proficiency with MS Word/Excel. You will be responsible for promoting Service & Parts and building long-term customer relationships across multiple sites.

Qualifications

• High school diploma required; additional technical schooling or related experience preferred.
• Willingness to travel 70%+ and travel on short notice.
• Ability to work across multiple customer sites, including out-of-state or international locations.

Responsibilities

• Provide on-site installation, relocation, and maintenance of Komatsu machinery at customer sites.
• Coordinate with sub-contractors and customer personnel for service delivery.
• Provide technical phone support for troubleshooting and repairs.
• Promote Komatsu Service & Parts through regular customer outreach and PM scheduling.
• Maintain customer relationships and feedback for product improvements.

Skills

Technical support

Travel readiness

Customer communication

MS Word

MS Excel

Email proficiency

Education

High school diploma

Technical training

Tools

MS Office

Job description

Komatsu Mining Corp. seeks a Field Service Technician to provide on-site installation, maintenance, and repair of Komatsu machinery at customer sites. You will coordinate with sub-contractors and customer staff to ensure high-quality service and safety compliance.

The role requires frequent travel (70%+), strong problem-solving skills, and proficiency with MS Word/Excel. You will be responsible for promoting Service & Parts and building long-term customer relationships across multiple sites.