Industrial Equipment Technical Support Specialist

Advance Lifts; St. Charles (IL); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid holidays

Paid time off

Job summary

Advance Lifts Inc. in St. Charles, IL is seeking an Office-Based Technical Support & Service Specialist to join our Parts & Service Department. This role focuses on remote troubleshooting, customer interactions by phone and email, and coordinating parts and warranty service.

You will work with engineering, production, and sales to resolve issues and guide customers through diagnostics, with opportunities to expand knowledge of electrical controls, hydraulics, PLCs, and VFDs.

Qualifications

• Experience in technical support or related field.
• Ability to troubleshoot remotely via phone and email.
• Comfort communicating with customers, distributors, and field technicians.

Responsibilities

• Troubleshoot industrial equipment with customers and technicians by phone and email.
• Ask the right questions to identify symptoms, isolate problems, and guide others through diagnostic steps.
• Provide technical support involving electrical, mechanical, and hydraulic systems.
• Coordinate with distributors, contractors, technicians, and end users about installation, operation, maintenance, and repair.
• Research electrical schematics, mechanical drawings, bills of materials, and company records to identify components and replacement parts.
• Assist customers with spare and replacement part purchases.
• Coordinate warranty service and other service-related activities.
• Collaborate with Engineering, Production, and Sales when more technical resources are needed.
• Document conversations, troubleshooting steps, parts orders, and service activity accurately.
• Follow issues through resolution with professional, timely follow-up.
• Occasionally provide onsite technical support when necessary.

Skills

Communication skills

Electrical knowledge

Mechanical aptitude

Troubleshooting

Reading schematics

Customer-focused

MS Office proficiency

Tools

Microsoft Excel

Microsoft Word

Job description

Advance Lifts Inc. in St. Charles, IL is seeking an Office-Based Technical Support & Service Specialist to join our Parts & Service Department. This role focuses on remote troubleshooting, customer interactions by phone and email, and coordinating parts and warranty service.

You will work with engineering, production, and sales to resolve issues and guide customers through diagnostics, with opportunities to expand knowledge of electrical controls, hydraulics, PLCs, and VFDs.