Customer Service Tech

Top Talent LLC; Muncie (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Life insurance

Paid vacation time

Job summary

A leading equipment manufacturer is seeking a technician to support customers and dealers both in the U.S. and internationally. This role requires strong communication skills and a minimum of 3 years of experience with mobile hydraulic equipment. The technician will provide field assistance, conduct inspections, and assist with troubleshooting issues. An ideal candidate is reliable, has technical training, and is willing to travel. This full-time position offers salary plus commission, health insurance, and paid vacation time.

Qualifications

• 3+ years of relevant experience with mobile hydraulic equipment.
• Strong communication and customer service skills required.
• Willingness and ability to travel for client visits.
• Professional appearance and demeanor.
• Reliable and able to work independently.
• Willing and able to travel.

Responsibilities

• Support customers with equipment issues via phone and email.
• Conduct annual inspections on equipment at factory and in the field.
• Assist the service team with troubleshooting and repairs.
• Assist customers by phone and email, troubleshooting issues and returning equipment to service.
• Travel to customer locations to support warranty repairs and paid service work.
• Perform annual inspections on equipment in factory and field.
• Conduct maintenance reviews and provide maintenance training for customers.
• Support parts, sales, and manufacturing teams with information and tasks as needed.
• Perform other duties as assigned.

Skills

Communication skills

Customer service skills

Technical training

Ability to read blueprints

Independent worker

Education

Technical training

Ability to read blueprints

Job description

A leading manufacturer of aerial lifts and specialty equipment is seeking a technician to join its service team. This person will support existing customers and dealers in the U.S. and internationally to help maximize equipment uptime. The ideal candidate will have strong communication skills and will work closely with the internal team to troubleshoot issues and provide hands-on field assistance when needed.

Location and Employment

• Full-time
• Salary, plus commission on completed field inspections

Essential Duties and Responsibilities

• Learn and understand the companys hydraulic, electrical, and mechanical systems through on-the-job training.
• During the first 90 days, work both in the office and the manufacturing facility to learn the products and how they are built.
• Make outbound calls to existing customers to schedule annual field inspections.
• Assist customers by phone and email, answering questions, troubleshooting issues, and helping return equipment to service.
• Travel to customer locations to support warranty repairs and paid service work.
• Perform annual inspections on equipment both at the factory and in the field.
• Conduct maintenance reviews and provide maintenance training for customers.
• Support the parts, sales, and manufacturing teams with information and tasks as needed.
• Perform other duties as assigned.

Qualifications

• 3+ years of relevant experience working on mobile hydraulic equipment.
• Technical training and the ability to read blueprints.
• Strong communication and customer service skills.
• Professional appearance and demeanor.
• Reliable and able to work independently.
• Willing and able to travel.

Physical Demands

• Ability to sit, stand, and walk regularly; occasional stooping, bending, or reaching above shoulders.
• Ability to travel short and long distances.
• Ability to operate hand tools and power tools.
• Willingness to operate equipment at elevated heights.
• Ability to occasionally lift up to 25 pounds.
• 401(k)
• Health insurance
• Vision insurance
• Life insurance
• Paid vacation time

This position includes work in the office, on the manufacturing floor, and in the field. The office environment is generally quiet; the shop floor has low to moderate noise levels. Field service environments will vary, and all required PPE will be provided.

The above statements describe the general nature and responsibilities of the role and are not intended to be an exhaustive list of all job duties.