Industrial Equipment Service Advisor

Aramsco - Fabrication, Sanitation & Restoration; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

100Hires, Inc. is seeking a Service Advisor/Writer to greet customers, document issues with cleaning and restoration equipment, and translate diagnostics into actionable work orders. You’ll coordinate shop operations, manage schedules and parts, and maintain smooth communication with customers and technicians throughout the day.

The role emphasizes accuracy, proactive outreach to schedule work, and adherence to safety and company policies, with overtime as needed.

Qualifications

• Experience as a Service Advisor/Writer.
• Strong customer communication skills and attention to detail.
• Ability to juggle schedules, parts, paperwork, and people with calm efficiency.

Responsibilities

• Welcome customers in a friendly, professional, and helpful way.
• Evaluate and record issues for commercial cleaning, restoration, and surface preparation equipment with accuracy.
• Convert diagnostics into clear, complete work orders for maintenance and repair.
• Coordinate shop operations: manage workflow, keep communication flowing, drive employee efficiency, and handle paperwork.
• Track and achieve department goals for quality and productivity.

Skills

Service advisor/writer

Customer communication

Multitasking under pressure

Job description

A Day in This RoleYou unlock the shop, straighten the counter, and greet the first customer with a genuine smile. Within minutes, you’re listening closely as they describe a commercial cleaning unit that won’t hold pressure. You probe with the right questions, document symptoms precisely, and translate their concerns into a clear, actionable work order. Your calls and emails keep the day flowing—appointments lined up, repair timelines set, and customers confident they’re in good hands.As the morning progresses, you coordinate with technicians, balance the repair queue, and make sure communication never drops. You check part stock, place a small order, and swing a quick delivery to a nearby vendor. By afternoon, you’ve monitored team productivity, ensured quality benchmarks are on track, and tidied the workspace—because an organized shop is a safe, efficient shop. Before you leave, you confirm tomorrow’s schedule and close the loop with customers on status updates. Some days run long, and you’re ready for occasional overtime when needed.What You’ll DoWelcome customers in a friendly, professional, and helpful way.Evaluate and record issues for commercial cleaning, restoration, and surface preparation equipment with accuracy.Convert diagnostics into clear, complete work orders for maintenance and repair.Proactively reach out to customers to discuss service needs and schedule work to keep the calendar full and efficient.Coordinate shop operations: manage workflow, keep communication flowing, drive employee efficiency, and handle paperwork.Track and achieve department goals for quality and productivity.Maintain and audit inventory; ensure correct parts are stocked and available.Deliver parts to local vendors when required.Keep the work area orderly, clean, and professional.Adhere to company policies, procedures, and safety standards.Exhibit reliability, punctuality, and professionalism throughout the day.Support additional tasks as assigned, including occasional overtime.What You BringProficiency as a Service Advisor/Writer.Strong customer communication skills and attention to detail.Ability to juggle schedules, parts, paperwork, and people with calm efficiency.